ITIL® 4 Specialist | Drive Stakeholder Value (DSV)

For Intermediate ITIL Professionals

Course Overview

The 3-day ITIL 4 Specialist | Drive Stakeholder Value (DSV) training course is a part of the ITIL 4 Managing Professional (ITIL MP) stream. ITIL DSV is for professionals who are responsible for creating stakeholder value, which is integral to business success in the current competitive landscape.


Live Instructor


Our most interactive learning mode provides maximum face-to-face interaction.

From $2395

Live Online


Course delivered by a live instructor - you attend from your home or office.

From $2395


Group Training


Get your whole team ITIL 4 DSV certified. Our world-class instructors can deliver interactive group training on-site or virtually.



ITIL DSV is one of three courses in the ITIL 4 Specialist module. If you’re interested in maximizing the consumer experience and improving stakeholder engagement, this course is a great place to start. Anyone who is looking to affect stakeholder satisfaction with the best service offerings will gain a lot from ITIL DSV.


Early Registration: 9+ Weeks Prior to Start Date
General Registration: 2 - 9 Weeks Prior to Start Date
Late Registration: Fewer than 2 Weeks Prior to Start Date

  • Live Instructor?
  • Live Online?
  • Guaranteed to Run?

ITIL® 4 Specialist Drive Stakeholder Value Training and Certification
Live Virtual Class
August 10 - August 12, 2020 . 3 days
10:00 am - 5:00 pm


Regular Registration

ITIL® 4 Specialist Drive Stakeholder Value Training and Certification
Washington, DC - Beyond20 DC Office
November 4 - November 6, 2020 . 3 days
9:00 am - 5:00 pm


Early Registration

ITIL® 4 Specialist Drive Stakeholder Value Training and Certification
Live Virtual Class
October 21 - October 23, 2020 . 3 days
10:00 am - 5:00 pm


Early Registration

Looking to train your whole team?


This module covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services. It will provide candidates with the tools to increase stakeholder satisfaction and remain competitive in the world of IT enabled services.

This course is one of four requirements for the ITIL 4 Managing Professional (MP) certification. After taking all four modules, you can take the MP certification course + exam.

This intermediate ITIL course is available to anyone who has passed the ITIL 4 Foundation exam.

ITIL 4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.

No, there is no exam during this module. After taking each of the four courses required of the ITIL 4 Managing Professional certification path, you may take the Managing Professional course, which includes the MP certification exam.

This is a 3-day course!

A few days before class, you will receive an email with details on how to access our virtual training room, and physical courseware will be delivered to your shipping address.

Our virtual classes are instructed in a way that mirrors the experience you would get from an in-person course. As such, we believe in and use lots of interactive learning techniques with no more than 20 minutes of lecture at a time. That way, students remain fully engaged and the information sticks! Our virtual training courses are packed with interactive whiteboards, breakout rooms, virtual sticky note walls, and more to help ensure your success on the exam.

Individuals who hold the PMP certification will earn 24 PDUs through the course.

You will receive a comprehensive ITIL 4 workbook, a bunch of exercises, flashcards, and all-you-can-eat bagels!

Why Beyond20

How We Teach

People learn differently, so we use a variety of methods to teach concepts throughout the course. In addition to exam preparation and practice quizzes, you'll engage in round-table discussions, group exercises, and games designed to give practical context to the concepts. We take this approach not only because it's more interesting and fun than simply memorizing vocabulary, but because it works.

All of our trainers are full-time Beyond20 staff

No temporary workers or subcontractors here. Our trainers are working consultants who implement best practice processes and tools when they're not in the classroom. You might say we practice what we preach. It's a great system, when you think about it - we're better consultants because we know these concepts inside and out, and we're better trainers because we get to put the theory into practice in the real world.

We don't just teach to the exam (though we certainly do that), we also give you practical and personalized tools you can take back to work.

We're a Registered Education Provider with PMI, so if you're PMP Certified, the course will earn you PDUs!

Industry-Leading Course Materials

All of our courseware is reviewed multiple times a year to ensure it's up to date, in line with best practice standards, and effective! We incorporate feedback from students to constantly improve our course books, in-class activities, and (sorry) homework. The goal is to provide you with the tools to not only get you through class and pass the exam, but also to have a reliable reference when you get back to the office.

All of our instructors are experienced practitioners with real world ITIL implementation expertise. (Real experience, too. Like, former-CIO-level experience.)

We're a US-based organization with offices in DC, Phoenix, and San Diego.

Related Resources