ITIL 4 Foundation Training Course

While ITIL 4 retains many of the core elements of ITIL v3, and much of the existing guidance will be recognizable in parts of ITIL 4, there are no direct like-for-like modules between the two certification schemes. It’s an update or enhancement of ITIL v3 – not a replacement.

If you’re ITIL v3 certified, we recommend that you take ITIL 4 Foundation in order to be able to transition to the new scheme. There’s a lot of new material that will prepare you to take on emerging challenges and trends in the industry.

You also have the option of obtaining 17 credits from the ITIL v3 scheme, which would make you eligible to take the ITIL Managing Professional transition module to migrate to ITIL 4 scheme.

ITIL v3 is as relevant as ever and remains in demand around the globe. It continues to support organizations and individuals to gain optimal value from IT and digital services. ITIL 4 retains many of the core elements of the good IT service management that continues to give value to millions of people and businesses around the world.

All certifications for ITIL remain valid and will continue to be recognized as valuable certifications globally. All credits gained can help you continue your ITIL journey in the new certification scheme.

Since it’s so much different, there isn’t a transition module at the Foundation level. However, if you’re ITIL Expert certified, you will have the option to bridge to the new ITIL 4 Managing Professional certification in late 2019 (more details on that to come).

You don’t have to wait! A combination of ITIL 4 Foundation and 15 ITIL v3 Intermediate credits will make you eligible to sit for the ITIL 4 Managing Professional (MP) Transition course. Pass that exam and you’ll be an ITIL Expert!

Two days. You’ll take the exam at the end of the second day.

Good question. Usually, our ITIL 4 Foundation classes are two full days, from 9:00am – 5:00pm. Sometimes, however, we offer the same material over the course of four half days, from 1:00pm – 5:00pm. Same material, same total hours, just conducted across four days for those who only have half-day availability.

A few days before class, you will receive an email with details on how to access our virtual training room, and physical courseware will be delivered to your shipping address.

Our virtual classes are instructed in a way that mirrors the experience you would get from an in-person course. As such, we believe in and use lots of interactive learning techniques with no more than 20 minutes of lecture at a time. That way, students remain fully engaged and the information sticks! Our virtual training courses are packed with interactive whiteboards, breakout rooms, virtual sticky note walls, and more to help ensure your success on the exam.

If you’re PMP certified, you’ll receive 16 PDUs for completing the class.

All course materials – a course workbook, exercises, case study, practice questions, and the certification exam – are included.

The exam is 40 multiple choice questions. It’s a closed-book, and a passing score is 26/40, or 65%. You have one hour to finish.

We guarantee that all of our students will pass the exam – over 98% of our students pass on the first attempt. However, should you need to retake the exam, we will assist you in preparation and set up the retake at no additional cost. You can always attend the course again at no cost, although in most cases this isn’t necessary.

The exam can be taken anywhere that is private and quiet (Note: You will be required to show the proctor your environment via webcam before starting). At minimum, you will need a computer connected to the internet, a webcam, and a mic. On the second day of class, you will receive a unique exam voucher that is valid for 2 weeks.

And of course, we have a pass guarantee for our virtual courses as well. If you happen to fail the exam, you will automatically receive notification from PeopleCert with instructions on how to schedule you’re retake.