Course Overview
ITIL 4 Foundation is an evolution of, not a replacement for, the ITIL v3 framework. Content and topics covered reflect the modern ITSM landscape and provide a holistic view of service management. In this class, you’ll learn about key ITIL structures, processes, and terminology, while discussing the practical implications of Service Management concepts. The course lays the groundwork upon which all further knowledge in specific areas of ITIL will be built.
Group Training
Get your whole team ITIL 4 Foundation certified. Our world-class instructors can deliver interactive group training on-site or virtually.
ITIL 4 Foundation
Our ITIL 4 Foundation training course enables you to look at the creation, delivery, and continual improvement of products and services through the lens of a brand new, end-to-end operating model. Address new service management challenges and leverage the power of modern technology with ITIL 4. Oh, and earn your ITIL 4 Foundation certification - guaranteed.
UPCOMING COURSES
Early Registration: 9+ Weeks Prior to Start Date
General Registration: 2 - 9 Weeks Prior to Start Date
Late Registration: Fewer than 2 Weeks Prior to Start Date
- Live Instructor?
- Live Online?
- Guaranteed to Run?
ITIL® 4 Foundation Training and Certification
Live Virtual Class
October 15 - October 16, 2020 . 2 days
10:00 am - 5:00 pm
$1195
Regular Registration
ITIL® 4 Foundation Training and Certification
Live Virtual Class
October 26 - October 29, 2020 . 4 half days
1:00 pm - 5:00 pm
$1195
Regular Registration
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FREQUENTLY ASKED QUESTIONS
Released in February of 2019, the course is an introduction to ITIL 4 that will enable you to look at IT service management through a BRAND NEW end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
While ITIL 4 retains many of the core elements of ITIL v3, and much of the existing guidance will be recognizable in parts of ITIL 4, there are no direct like-for-like modules between the two certification schemes. It’s an update or enhancement of ITIL v3 – not a replacement.
If you’re ITIL v3 certified, we recommend that you take ITIL 4 Foundation in order to be able to transition to the new scheme. There’s a lot of new material that will prepare you to take on emerging challenges and trends in the industry.
You also have the option of obtaining 17 credits from the ITIL v3 scheme, which would make you eligible to take the ITIL Managing Professional transition module to migrate to ITIL 4 scheme.
ITIL v3 is as relevant as ever and remains in demand around the globe. It continues to support organizations and individuals to gain optimal value from IT and digital services. ITIL 4 retains many of the core elements of the good IT service management that continues to give value to millions of people and businesses around the world.
All certifications for ITIL remain valid and will continue to be recognized as valuable certifications globally. All credits gained can help you continue your ITIL journey in the new certification scheme.
Since it’s so much different, there isn’t a transition module at the Foundation level. However, if you’re ITIL Expert certified, you will have the option to bridge to the new ITIL 4 Managing Professional certification in late 2019 (more details on that to come).
You don’t have to wait! A combination of ITIL 4 Foundation and 15 ITIL v3 Intermediate credits will make you eligible to sit for the ITIL 4 Managing Professional (MP) Transition course. Pass that exam and you’ll be an ITIL Expert!
Two days. You’ll take the exam at the end of the second day.
Good question. Usually, our ITIL 4 Foundation classes are two full days, from 9:00am – 5:00pm. Sometimes, however, we offer the same material over the course of four half days, from 1:00pm – 5:00pm. Same material, same total hours, just conducted across four days for those who only have half-day availability.
A few days before class, you will receive an email with details on how to access our virtual training room, and physical courseware will be delivered to your shipping address.
Our virtual classes are instructed in a way that mirrors the experience you would get from an in-person course. As such, we believe in and use lots of interactive learning techniques with no more than 20 minutes of lecture at a time. That way, students remain fully engaged and the information sticks! Our virtual training courses are packed with interactive whiteboards, breakout rooms, virtual sticky note walls, and more to help ensure your success on the exam.
If you’re PMP certified, you’ll receive 16 PDUs for completing the class.
All course materials – a course workbook, exercises, case study, practice questions, and the certification exam – are included.
The exam is 40 multiple choice questions. It’s a closed-book, and a passing score is 26/40, or 65%. You have one hour to finish.
We guarantee that all of our students will pass the exam – over 98% of our students pass on the first attempt. However, should you need to retake the exam, we will assist you in preparation and set up the retake at no additional cost. You can always attend the course again at no cost, although in most cases this isn’t necessary.
The exam can be taken anywhere that is private and quiet (Note: You will be required to show the proctor your environment via webcam before starting). At minimum, you will need a computer connected to the internet, a webcam, and a mic. On the second day of class, you will receive a unique exam voucher that is valid for 2 weeks.
And of course, we have a pass guarantee for our virtual courses as well. If you happen to fail the exam, you will automatically receive notification from PeopleCert with instructions on how to schedule you’re retake.
COURSE SYLLABUS
- What is a service?
- What is the difference of Utility and Warranty?
- Who are the customers and what do they want?
- Who is a user?
- What is service management?
- Who are sponsors?
- Describing the key concepts of creating value in services
- Difference between costs and value
- Outcome versus output
- Warranty and utility in cost and value
- Service offerings
- Service relationship management
- Service provision
- Service consumption
- Organizations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep it Simple and Practical
- Optimize and Automate
- How the service value chain (SVC) supports value streams
- Plan
- Improve
- Engage
- Design and Transition (Design & Transition
- Obtain/Build
- Deliver and Support (Deliver & Support)
Why Beyond20
How We Teach
People learn differently, so we use a variety of methods to teach concepts throughout the course. In addition to exam preparation and practice quizzes, you'll engage in round-table discussions, group exercises, and games designed to give practical context to the concepts. We take this approach not only because it's more interesting and fun than simply memorizing vocabulary, but because it works.
All of our trainers are full-time Beyond20 staff
No temporary workers or subcontractors here. Our trainers are working consultants who implement best practice processes and tools when they're not in the classroom. You might say we practice what we preach. It's a great system, when you think about it - we're better consultants because we know these concepts inside and out, and we're better trainers because we get to put the theory into practice in the real world.
We don't just teach to the exam (though we certainly do that), we also give you practical and personalized tools you can take back to work.
We're a Registered Education Provider with PMI, so if you're PMP Certified, the course will earn you PDUs!
Industry-Leading Course Materials
All of our courseware is reviewed multiple times a year to ensure it's up to date, in line with best practice standards, and effective! We incorporate feedback from students to constantly improve our course books, in-class activities, and (sorry) homework. The goal is to provide you with the tools to not only get you through class and pass the exam, but also to have a reliable reference when you get back to the office.
All of our instructors are experienced practitioners with real world ITIL implementation expertise. (Real experience, too. Like, former-CIO-level experience.)
We're a US-based organization with offices in DC, Phoenix, and San Diego.
