ITIL® 4 Foundation Training Course

Class available live online

Beyond20’s ITIL 4 Foundation training course will introduce you to ITIL 4, the ultimate framework for IT best practice. To earn your ITIL 4 Certification, the gold standard for service management certification, join us for next-gen virtual training and pass your ITIL 4 Certification exam with flying colors. Guaranteed. Along the way, our world-class ITIL experts will help you understand key ITIL 4 structures, practices, and terminology while providing a practical, holistic view of service management. White-glove service included.

The ITIL Foundation certificate is awarded after a participant’s successful completion of the ITIL Foundation certification exam. This ITIL certification course can help start your career on the path to becoming an ITIL Managing Professional (ITIL MP) or an ITIL Strategic Leader (ITIL SL) which in turn lays the foundations for aspiring ITIL masters.

2 Day Course
Exam-Pass Guarantee
Exam Voucher Included
16 PDUs
Award-Winning Instructors
Industry-Leading Courseware

ITIL 4 Foundation Training Course

Our online ITIL 4 Foundation training course enables you to optimize the creation, delivery, and continual improvement of products and services. Address service management challenges and leverage the power of modern technology with ITIL 4. Oh, and earn your ITIL 4 Foundation certification — guaranteed.

The ITIL framework offers more than a basic understanding of strategic service relationships in the information technology infrastructure library. Organizations that have adopted ITIL practices often employ ITIL strategic leader designation, or ITIL Managing Professionals which the ITIL Foundation course will set you on the path to achieve.

Beyond20 is one of Axelos’ accredited training organizations. Throughout this ITIL certification training, future ITIL professionals will start their journey to becoming an ITIL master. Beyond20’s ITIL certified professionals instructor will teach you ITIL best practices, service management key concepts, management techniques, and the essential skills you’ll need to become an ITIL specialist.

Key Features of ITIL Training Exam-Pass Guarantee

Exam-Pass Guarantee

2 Days of Virtual Training
Exam Voucher Included
Award-Winning Instructors
Accredited Training Organization


Early Registration: 9+ Weeks Prior to Start Date
General Registration: 2 - 9 Weeks Prior to Start Date
Late Registration: Fewer than 2 Weeks Prior to Start Date

  • Live Instructor?
  • Live Online?
  • Guaranteed to Run?

ITIL 4 Foundation Training and Certification

Live Virtual Class
July 15 - July 16, 2024 . 2 days
10:00 am - 5:00 pm


Late Registration

ITIL 4 Foundation Training and Certification

Live Virtual Class
August 5 - August 6, 2024 . 2 days
10:00 am - 5:00 pm


Regular Registration

ITIL 4 Foundation Training and Certification

Live Virtual Class
September 9 - September 10, 2024 . 2 days
10:00 am - 5:00 pm


Regular Registration

Our ITIL 4 Instructors

Looking to train your whole team?


Released in February of 2019, the ITIL 4 Foundation course is an introduction to ITIL 4 (the current version of ITIL best practice guidance) that will enable you to look at IT service management through an end-to-end operating model for the creation, delivery, and continual improvement of tech-enabled products and services.

While ITIL 4 course content retains many of the core elements of ITIL v3, and much of the existing guidance will be recognizable in parts of ITIL 4, there are no direct like-for-like modules between the two certification schema. It’s an update or enhancement of ITIL v3 – not a replacement. Some of the new concepts introduced in ITIL 4 include the service value system, service value chain, four dimensions of service management, and guiding principles.


If you’re ITIL v3 certified, we recommend that you take ITIL 4 Foundation in order to be able to transition to the new scheme. There’s a lot of new material that will prepare you to take on emerging challenges and trends in the industry.

ITIL v3 has been retired and the training classes and certifications are no longer available from Axelos ATOs (Accredited Training Organizations). ITIL 4 retains many of the core elements of IT service management found in ITIL v3, and continues to give value to millions of people and businesses around the world. Think of ITIL 4 as a modernized take on Service Management that builds upon and improves the guidance in the ITIL v3 library.

Since ITIL 4 is so much different than ITIL v3, there isn’t a transition module at the Foundation level. We recommend starting fresh with ITIL 4 Foundation to keep up with the latest and greatest in IT Service Management best practice.

This live, instructor-led class is two days. Rather than self-paced learning, we offer structured, interactive ITIL training that enables candidates to earn their ITIL 4 Foundation Certification, guaranteed.

Good question. Usually, our ITIL 4 Foundation classes are two full days, from 9:00am – 5:00pm ET. Sometimes, however, we offer the same material over the course of four half days, from 1:00pm – 5:00pm ET. Same material, same total hours, just conducted across four days for those who only have half-day availability.

We’ve designed our live virtual ITIL training to be smooth and painless! A few days before class, you will receive an email with details on how to access our virtual training room, and physical courseware will be delivered to your shipping address. We find that physical books and other supplementary materials aid in the learning process, as you can take notes, doodle, do whatever you need to help you retain the information.

Our virtual classes are instructed in a way that mirrors the learning experience you would get from an in-person ITIL training course. This way, students remain fully engaged and the information sticks! Our virtual training courses are packed with interactive whiteboards, breakout rooms, virtual sticky note walls, and more to help ensure you learn essential skills and succeed on the exam.

If you’re PMP certified, you’ll receive 16 PDUs for completing the ITIL 4 Foundation class.

A physical course workbook, exercises, a case study, practice questions, and the certification exam are included in the price of the class.

The exam is 40 multiple choice questions. It’s a closed-book, and a passing score is 26/40, or 65%. You have one hour to finish.

We guarantee that all of our students will pass the exam – over 98% of our students pass on the first attempt. However, should you need to retake the exam, we will assist you in preparation and set up the retake at no additional cost. You can always attend the course again at no cost, although in most cases this isn’t necessary.

The exam can be taken anywhere that is private and quiet (Note: You will be required to show the proctor your environment via webcam before starting). At minimum, you will need a computer connected to the internet, a webcam, and a mic. On the second day of class, you will receive a unique exam voucher that is valid for 2 weeks.

And of course, we have a pass guarantee for our virtual courses as well. If you happen to fail the exam, you will automatically receive notification from PeopleCert with instructions on how to schedule you’re retake.


  • What is a service?
  • What is the difference of Utility and Warranty?
  • Who are the customers and what do they want?
  • Who is a user?
  • What is service management?
  • Who are sponsors?
  • Describing the key concepts of creating value in services
  • Difference between costs and value
  • Outcome versus output
  • Warranty and utility in cost and value
  • Service offerings
  • Service relationship management
  • Service provision
  • Service consumption
  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes

Think of the service value system as an evolved version of the ITIL service lifecycle from v3. The ITIL service value system describes how all the components and activities of the organization work together as a system to enable value creation.

Each organization’s SVS has interfaces with other organizations, forming an ecosystem that can in turn facilitate value for those organizations, their customers, and other stakeholders.

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep it Simple and Practical
  • Optimize and Automate
  • How the service value chain (SVC) supports value streams
  • Plan
  • Improve
  • Engage
  • Design and Transition (Design & Transition
  • Obtain/Build
  • Deliver and Support (Deliver & Support)

The training includes two practice tests. The practice exam questions will help you understand which areas you may need to focus on.

How to prepare your room for a virtual exam

When to schedule the exam after class

Study tips

Why Beyond20

Subject Matter Expertise

We understand that your goal is to learn effectively and get certified in one shot. After all, certification training can be a substantial investment. As such, it’s critical to us that you learn from someone who will help you retain key concepts and get you across the finish line efficiently.

But at the same time, who wants to take a boring class? If we’re going to spend a lot of time looking at screens, the material should at least be engaging. That’s why we’re hyper-focused on bringing variety to your virtual training experience. People learn differently, so we use several methods to teach concepts throughout the day.

White Glove Service

We all know that bad customer service is one of the most frustrating things there is. That’s why we’ve endeavored to create the kind of training experience that we would want for ourselves.

We're a US-based organization with offices in DC, Phoenix, and San Diego. Come through! Otherwise, we'll be happy to meet you virtually.

Rest assured: At Beyond20, our instructors are some of the world’s best. Not only do our full-time, in-house training staff have decades of experience in the field, but in many cases, we are the official authors of authoritative publications (e.g., ITIL). Working with Beyond20 means learning from the top subject matter experts out there. It means training and taking your exams with confidence.

Next-Gen Virtual Training

Depending on the course, this can include interactive whiteboards, breakout rooms, virtual sticky note walls, and more. We take this approach not only because it's more fun than simply memorizing terms, but because it works.

From the instant that you first reach out to us with a quick question, to that glorious moment when you learn you’ve earned the certification, our job is to make sure that every interaction you have with us is a positive one. If you look at our hundreds of Google-verified reviews, you’ll see that we take it seriously! Beyond20 is not a risky choice.

If you're PMP-certified, our courses will earn you PDUs!

Related Resources