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Meet Our Senior Instructors

We pride ourselves in bringing the best of the best into the classroom. All of our instructors are fully certified with years of real-world industry experience.

Erika FloraITIL Expert, PMP, CSP

Erika is a Principal Advisor with over 20 years' experience in ITSM, Agile, and Project Management. She's led multiple EPM and ITSM implementations and process improvement projects for both large and small organizations.

Andy RiversITIL Expert, CISSP, CSM

Andy is an instructor and Senior Advisor with over 15 years' experience in ITSM and InfoSec. The former ACIO for the University of Tennessee system holds a Master's in Telecommunications System Management and a variety of ITIL and InfoSec certifications.

David CrouchITIL Expert, PMP, ACP

Instructor and Senior Advisor for Beyond20, David boasts over 20 years' experience in Information Technology and Project Management. He holds an MBA and MSIT and has expertise in IT Financial Management and Portfolio Management.

All BEYOND20 Courses

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