ITIL® 4 Strategist | Direct, Plan, and Improve (DPI)

The Universal ITIL 4 Intermediate Module

Course Overview

The 3-day ITIL 4 Strategist | Direct, Plan, and Improve course is a part of both the ITIL 4 Managing Professional (MP) and the ITIL 4 Strategic Leader (SL) certification streams. The ITIL DPI course will be helpful both to people who are already in a leadership position as well as those who want to give more and be more.


Live Instructor


Our most interactive learning mode provides maximum face-to-face interaction.

From $2395

Live Online


Course delivered by a live instructor - you attend from your home or office.

From $2395


Group Training


Get your whole team ITIL 4 DPI certified. Our world-class instructors can deliver interactive group training on-site or virtually.



Wherever you are in your organization or career, there is something you ought to plan, direct, and improve. If you’re looking to create a 'learning and improving' IT organization with a strong, strategic direction, this course will show you how it’s done. Anyone involved in shaping strategy or developing a continually improving team will gain a lot from ITIL DPI.


Early Registration: 9+ Weeks Prior to Start Date
General Registration: 2 - 9 Weeks Prior to Start Date
Late Registration: Fewer than 2 Weeks Prior to Start Date

  • Live Instructor?
  • Live Online?
  • Guaranteed to Run?

ITIL® 4 Strategist Direct, Plan, & Improve Training and Certification
Live Virtual Class
August 3 - August 5, 2020 . 3 days
9:00 am - 5:00 pm


Regular Registration

ITIL® 4 Strategist Direct, Plan, & Improve Training and Certification
Live Virtual Class
September 29 - October 1, 2020 . 3 days
10:00 am - 5:00 pm


Early Registration

Looking to train your whole team?


ITIL DPI provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization with effective strategic direction. It covers the influence and impact of Agile and Lean, and how they can be leveraged to an organization’s advantage. It will also give practitioners practical and strategic methods for planning and delivering continual improvement with necessary agility. That’s a whole ‘lotta ITIL.

Since this course covers both practical and strategic elements of learning and improving IT organizations, it is the universal module – required for both the ITIL 4 Managing Professional (MP) stream and the ITIL 4 Strategic Leader (SL) stream. After taking each of the modules required of your intermediate stream (including this one), you can take the MP/SL certification course + exam.

This intermediate ITIL course is available to anyone who has passed the ITIL 4 Foundation exam.

ITIL 4 Strategist Direct Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team.

No, there is no exam for this module. After taking each of the modules required of your ITIL Intermediate stream, you can take the MP/SL certification course, which includes your certification exam.

This is a 3-day course!

A few days before class, you will receive an email with details on how to access our virtual training room, and physical courseware will be delivered to your shipping address.

Our virtual classes are instructed in a way that mirrors the experience you would get from an in-person course. As such, we believe in and use lots of interactive learning techniques with no more than 20 minutes of lecture at a time. That way, students remain fully engaged and the information sticks! Our virtual training courses are packed with interactive whiteboards, breakout rooms, virtual sticky note walls, and more to help ensure your success on the exam.

Individuals who hold the PMP certification will earn 24 PDUs through the course.

You will receive a comprehensive ITIL 4 workbook, a bunch of exercises, flashcards, and all-you-can-eat bagels!

Why Beyond20

How We Teach

People learn differently, so we use a variety of methods to teach concepts throughout the course. In addition to exam preparation and practice quizzes, you'll engage in round-table discussions, group exercises, and games designed to give practical context to the concepts. We take this approach not only because it's more interesting and fun than simply memorizing vocabulary, but because it works.

All of our trainers are full-time Beyond20 staff

No temporary workers or subcontractors here. Our trainers are working consultants who implement best practice processes and tools when they're not in the classroom. You might say we practice what we preach. It's a great system, when you think about it - we're better consultants because we know these concepts inside and out, and we're better trainers because we get to put the theory into practice in the real world.

We don't just teach to the exam (though we certainly do that), we also give you practical and personalized tools you can take back to work.

We're a Registered Education Provider with PMI, so if you're PMP Certified, the course will earn you PDUs!

Industry-Leading Course Materials

All of our courseware is reviewed multiple times a year to ensure it's up to date, in line with best practice standards, and effective! We incorporate feedback from students to constantly improve our course books, in-class activities, and (sorry) homework. The goal is to provide you with the tools to not only get you through class and pass the exam, but also to have a reliable reference when you get back to the office.

All of our instructors are experienced practitioners with real world ITIL implementation expertise. (Real experience, too. Like, former-CIO-level experience.)

We're a US-based organization with offices in DC, Phoenix, and San Diego.

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