ITIL® AND IT SERVICE MANAGEMENT TRAINING AND CERTIFICATION

Drive IT to Support the Mission

Learn the essential tools and techniques to better manage complex, mission-critical IT environments and deliver services that will delight and empower your clients. Our suite of ITIL and ITSM courses are taught by experienced consultant-trainers who put their real-world experience to work in the classroom. You won't just pick up the vocabulary - you'll learn how to put practical concepts to work on the ground.

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Our ITIL & ITSM Instructors

We pride ourselves in bringing the best of the best into the classroom. All of our instructors are fully certified with years of real-world industry experience.

David CrouchITIL 4 MP, ITIL v3 Expert, PMP, ACP

Instructor and Senior Advisor for Beyond20, David boasts over 20 years' experience in Information Technology and Project Management. He holds an MBA and MSIT and has expertise in IT Financial Management and Portfolio Management.

Erika FloraITIL 4 MP, ITIL v3 Expert, PMP, CSP

Erika is a Principal Advisor with over 20 years' experience in ITSM, Agile, and Project Management. She's led multiple EPM and ITSM implementations and process improvement projects for both large and small organizations.

Kevin JonesITIL 4 MP, ITIL 4 SL, ITIL v3 Expert, PMP, CSM

Kevin is a Senior Advisor and trainer with over 25 years' experience in IT. With a Masters of International Management and expertise as an IT architect, consultant, and speaker, he's built a pioneering career that reflects leadership in ITSM, ITBM, and OCM.

All ITIL® & IT Service Management Courses

29 Courses Available
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