A large city in the Pacific Northwest wanted to implement IT Service Management improvements across their entire IT department. Through efforts to improve organizational communication, better manage IT services to align with business goals, and enhance all ITSM efforts across IT, the city realized an opportunity to review their ITSM Strategic plan and develop and organizational roadmap.
Beyond20 engaged the city’s IT department in an ITSM Strategic Planning Workshop, including a one-day interactive Polestar® ITSM Simulation and a one-day strategic planning session. This was a high-impact, energetic way to accelerate understanding of IT Service Management best practices throughout the organization. The follow-on strategic planning session then had participants use their new shared knowledge and design short-, medium-, and long-term organizational goals of IT to better support the city.
Day one of our Strategic Planning Workshop will take you into an interactive ITSM simulation where participants are faced with real-world people, process and technology issues and scenarios. This immersive, face-to-face experience will make complex best practices, tools and transformations real for your entire leadership team.
There’s a reason that every management book ever written talks about Management Buy-In—it is critical. We tackle this vital ingredient head on by building on the experience and knowledge gained through the simulation to drive the importance and need to be a Service Management oriented organization.
Everyone has multiple objectives that are often competing for leadership’s attention. Be sure everyone is rowing in the same direction. While there's no argument that this is the best way forward for any organization, actions and priorities must match the ideal or you'll end up with dozens of ‘in progress’ projects that will never see the light at the end of the tunnel. We'll help establish a shared vision and foster an honest appraisal of the challenges and keys to realizing that vision.
Now you know where you want to be, and everyone has agreed to get there together…but how? To ensure you capitalize on the joint alignment, we define an actionable roadmap that identifies the short-, medium-, and long-term activities that are needed to achieve your vision.