Beyond20 assists the federal government in its mission to make the world safer, healthier, and more efficient through information technology, engineering, and science by providing the following services.
Enterprise-wide service portfolio, program, and project management
Assessment and analysis of IT capabilities
IT infrastructure modernization and cloud computing
Cybersecurity and operational readiness
Configuration, Release, and Change Management
Software Asset, Inventory, and License Management
Technical writing and Knowledge Management
Agile, Scrum, & Lean auditing, training, and consulting
Strategic planning and Roadmap creation
AWS, ServiceNow, and Microsoft SharePoint expertise
ITIL and IT Service Management (ITSM) training
Cherwell Service Management licenses & implementation
Offices in Washington, DC, Arizona, and California
10,000+ students trained in 24 countries, 40 US states and over 100 federal agencies in Agile, Scrum, ITIL, Cybersecurity, Lean, etc.
Three official ITIL 4 authors on staff
18 ITIL Experts on staff
100+ software asset, inventory management, and enterprise software asset management lifecycle systems designed and implemented
100+ IT Service Management configuration, release, and change management projects completed and processes implemented
50+ assessments, strategic planning workshops, and roadmaps created
This cabinet-level federal agency sought a partner to help them achieve process maturity goals within their Project Management Office. The agency sought an assessment, based on PMI’s PMBOK, OMB, and GAO best practice, accompanied by indicators, as a means to track progress against organizational goals. The outcomes of the assessment included setting a baseline of current conditions within the Department’s core projects so an IT budgeting and tracking system could determine accurate measurement and appraisal of current practices; a process roadmap and matrix tracking tool with actionable items; ability to apply Project Management best practice concepts to projects; and mitigation of project risk as the size and complexity of the organization grew.
Beyond20 conducted a baseline project management assessment for key project team members. The project began with a half-day strategic planning discussion to define requirements and Critical Success Factors for the project. Our PM Consultants conducted in-person interviews, distributed a capability assessment survey, then provided a full review, discussion, and executive presentation of all findings. Beyond20 provided a Process Maturity Assessment Report to summarize overall findings and measurable results of existing processes, common themes, and process maturity recommendations. A PMO Roadmap was also delivered, which contained near- and long-term recommendations for the project team along with a matrix for tracking of progress against process maturity goals.
A Fortune 500 insurance provider sought strategic IT Service Management partner as part of an enterprise-wide digital transformation initiative. Beyond20 Consultants identified and prioritized the business’ pain points and implemented Cherwell Change and Problem Management models, as well as an enterprise self-service portal. Custom Cherwell mApps for Facilities and HR management were configured and launched, as well.
Our Solutions Consultants built custom workflows, specifics forms, dashboards, external system integrations, and performed general system maintenance for the initiative. Our ITSM consulting team rounded out this phase of the engagement by working with the company to improve value streams, create a unified service catalog, and conduct a CMDB workshop and implementation.
The integrated healthcare provider was looking to change how IT delivered products and services to customers, integrate a variety of technology-based teams, and enable their workforce with new knowledge and skills and turned to Beyond20 to provide training across a variety of best practice areas.
Beyond20 worked with leadership to design a custom training and coaching program for technology-enabled teams on ITIL and IT Service Management, Project and Program Management, Agile and Scrum, Certified ScrumMaster (CSM), as well as Product Visioning and Roadmapping. Training and coaching not only equipped the workforce with new skills, but also increased organizational agility within and across teams.