We want paying for your training course as painless as possible. To do that, we accept:
We offer exam pass guarantees because we believe so strongly in the talent of our instructors and the quality of our course material and philosophy on education. We also do it because we’re invested in your success until you get fully across the finish line. Here’s how it works:
ITIL Foundation – Live Instructor
ITIL Intermediate Courses – Live Instructor
Certified ScrumMaster and Certified Scrum Product Owner – Live Instructor
PMP Exam Prep Bootcamp – Live Instructor
We understand that plans change and that those changes may prevent you from attending a class for which you’ve already registered. Should you find yourself in that situation, we’re happy to work with you to find a solution. Here are our policies around cancellations:
Effective Date: November 13, 2019
Beyond20 at Creative Enterprise Solutions, LLC (“Beyond20”, “us”, “we”, or “our”) operates the Beyond20.com website.
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. By using any of the Services, you consent to the terms of this Policy.
Data That We Collect and Receive
When you interact with us through the Services, we may collect data from you or from other sources. This “data” may be information that you directly provide to us, such as personal information you provide when you visit the Services, or information that is passively or automatically collected from you, such as anonymous information collected from your browser or device.
The data we collect consists of:
How We Use Data
We use the data we collect for the following purposes:
Operating our business. We use the data we collect to operate our business, including providing and improving the Services. Specifically:
Communicating with you. We use the data we collect to communicate with you, including responding to your requests or inquiries. Specifically:
Marketing and advertising. We use the data we collect for marketing or advertising purposes. Specifically:
The promotional messages and marketing communications that you see may be determined by data that we collect or receive about you, such as your demographic data, location data, usage data, interests and preferences.
We may also use your data in any other manner as disclosed at the time of collection, or when we have otherwise obtained your consent. Please also note that this Policy is not intended to place any limits on what we do with aggregated, pseudonymized or anonymized data.
How We Share and Disclose Data
There are times when the data we collect may be shared by Beyond20. We share your data for the following purposes:
Providing the Services. We sometimes engage or partner with other companies to operate the Services or perform certain functions on our behalf – for example, maintaining our user database, delivering messages and marketing, operating our websites and digital platforms. We may provide these companies with access to your data as needed for them to perform these functions in a manner consistent with this Policy.
Within Beyond20. We share personal data among the companies within Beyond20 for purposes consistent with this Policy.
As part of a change in business structure. In the event of a sale, merger, acquisition, reorganization or similar event, or in contemplation of such an event (e.g., due diligence), your data may be among the transferred assets.
When necessary under certain circumstances. We may disclose your personal data when we believe that disclosure is necessary to:
We may also share your data for any other purpose as disclosed at the time of collection, or when we have otherwise obtained consent. Please note that this Policy is not intended to limit our ability to share or disclose aggregated, pseudonymized or anonymized data.
What Choices You Have
You have many choices about how we collect, use, and share your data.
Communications choices. You can choose whether you wish to receive promotional messages from Beyond20 and which types of messages you wish to receive. If you receive promotional messages from us and would like to opt out, you may do so by following instructions within those messages. Please note that these preferences do not apply to informational or transactional communications regarding the Services or other communications that have their own unsubscribe method.
Other choices. You also have choices about the data you provide directly to us when you register for or use the Services. Please note, however, that if you choose not to provide data that is necessary to provide certain features of the Services, your use of the Services may not include those features.
You can choose to limit the data that third party services (e.g., social media platforms) share with us using the options provided to you by the applicable third party service (for example, the options provided by a third party social media platform when you connect your social media account with the Services). You can also disconnect your use of the Services from the third-party service at any time using the options provided to you by the applicable third-party service. Please note, however, that if you disconnect from the third-party service, that will not delete the data we may have previously collected while you were connected.
Cookies and Similar Technologies
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we may use:
We use Tracking Technologies for the following purposes:
In some cases, we may work with third parties (for example, third party operators of the Services) to synchronize our unique, anonymous identifiers (such as those associated with Tracking Technologies) with the third party’s own identifiers. This enables us to better achieve each of the purposes described above.
Managing Tracking Technologies. Most web browsers give you the ability to manage Tracking Technologies used on a website, including blocking or deleting them. Please note that if you choose to block Tracking Technologies, you may not be able to use certain features that depend on those Tracking Technologies (such as keeping you signed in or remembering your preferences). If you choose to delete Tracking Technologies, any settings and preferences that were associated with those Tracking Technologies will also be deleted and may need to be reset.
Some browsers have incorporated “Do Not Track” features that send an automated signal to the websites that you visit using that browser. At this time, the Services do not recognize or respond to these signals. However, you can adjust your preferences regarding the data we collect using the tools and methods described above.
Security of Data
Beyond20 takes security seriously. We take a number of steps to protect your data from unauthorized access, use, or disclosure. These steps take into account the sensitivity of the data we collect and use, as well as the current state of technology. This includes, for example, storing your data on systems that have limited access and are maintained in controlled facilities. We also use, and require our vendors to use, industry standard security protocols when processing any payments for your use of the Services.
It is important to remember that no system can be guaranteed to be 100% secure. We recommend that you help us keep your data safe by taking reasonable steps such as keeping your passwords private and not disclosing sensitive personal data in places that can be accessed publicly.
Third Party Sites and Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
We work with a number of third parties to operate the Services. When we engage third parties in connection with operating the Services, those third parties may only collect, use, or access your data as needed for them to perform these functions. These third parties include:
These third parties are only authorized to use your data as permitted under this Policy, or as disclosed to you at the time your data is collected. Please note, however, that these third parties may supplement data collected or received in connection with the Services with data they collect or receive through other websites, platforms and services, in accordance with the policies and disclosures posted on those websites, platforms and services.
The Services may also contain links to, or integrations with, other websites, platforms or services that are not operated or controlled by Beyond20 (each a “Third Party Site,” and collectively, the “Third Party Sites”). Please note that this Policy does not apply to those Third-Party Sites. For more information on how those Third-Party Sites collect, use and share data, we suggest that you contact the operators of those Third-Party Sites directly.
Children and Parents
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Personal data collected by Beyond20 may be stored and processed in the region in which it is collected, in the United States, and in any other region where we maintain operations. We maintain offices in the United States, specifically in Washington, DC, Fairfax, VA, Phoenix, Arizona, San Diego, California. We take steps to ensure that the data we collect under this Policy is stored and processed in accordance with this Policy regardless of where the data is located. By providing personal data in connection with the Services, you acknowledge and agree that such personal data may be transferred from your current location to the offices and servers of Beyond20 and our authorized third-party service providers located in the United States. Our practice when transferring personal data is to rely on standard data protection contract clauses or individual consent.
We retain personal data for as long as necessary to provide the Services and fulfill the transactions you have requested, or for other necessary purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these factors vary for different types of personal data, actual retention periods may vary. The criteria we use to determine the appropriate retention periods include:
European Privacy Rights
We adhere to applicable data protection laws in the European Union (“EU”). In accordance with the General Data Protection Regulation (“GDPR”), users who are located in the EU have the following rights:
You may contact Beyond20 using any of the methods described in the “How to Contact Us” section of this Policy.
We may change this Policy from time to time to reflect changes in our business, the Services, or our practices and procedures. If we do make changes, we will post any changes on this page and indicate the date on which the Policy was last revised. We encourage you to review this Policy periodically, especially before you provide personal data directly to us through the Services. Your continued use of the Services after any changes to this Policy are in effect constitutes your acceptance of the revised Policy.
How to Contact Us
Although we strive to make this Policy as comprehensive as possible, we know you may still have questions or concerns about how we collect, use and share data. If you have a question, concern or complaint regarding our data privacy practices, you may contact us by sending an email to firstname.lastname@example.org.