POLICIES

PAYMENT OPTIONS

We want paying for your training course as painless as possible. To do that, we accept:

  • All major credit cards
    • Visa, MasterCard, American Express, Discover, and US Government cards
  • Purchase Orders
    • Organizations can submit purchase orders with delivery terms, pricing, and conditions for public or on-site training classes. Upon receipt, we’ll issue an invoice with payment terms.
  • Government Procurement
    • Government clients may purchase services via our GSA Schedule 70 or other contract vehicles.

EXAM PASS GUARANTEE

We offer exam pass guarantees because we believe so strongly in the talent of our instructors and the quality of our course material and philosophy on education. We also do it because we’re invested in your success until you get fully across the finish line. Here’s how it works:

ITIL Foundation (versions 2011 and 4) – Live Instructor

  • If you fail the exam on the first attempt, we will schedule an exam retake for you at no charge, and help you identify areas of weakness so you can target your study efforts.
  • If you fail the exam on the second attempt, we’ll schedule a second retake for you at no cost and analyze your exam results to identify areas of weakness.
  • If you fail the exam a third time, you may retake the course at no cost
  • To qualify for the ITIL Foundation exam pass guarantee, you must:
    • Attend 100% of the class
    • Engage in activities
    • Complete all assigned homework
    • Take the exam for the first time on the final day of class
    • Take the exam for the second time within 10 business days of the first attempt. You may attend any of our scheduled public ITIL Foundations courses at no cost during this time if one is available in an area convenient to you.
    • Take the exam for the third time within 10 business days of the second attempt.
    • Provide us with your exam results within 5 business days of taking the exam.

ITIL Intermediate Courses – Live Instructor

  • If you fail the exam on the first attempt, we will schedule an exam retake for you at no charge, and help you identify areas of weakness so you can target your study efforts.
  • If you fail the exam on the second attempt, you may attend another public class at no charge
  • To qualify for the ITIL Foundation exam pass guarantee, you must:
    • Attend 100% of the class
    • Engage in activities
    • Complete all assigned homework
    • Take the exam for the first time on the final day of class
    • Take the exam for the second time within 10 business days of the first attempt. You may attend any of our scheduled public ITIL Foundations courses at no cost during this time if one is available in an area convenient to you.
    • Take the exam for the third time within 10 business days of the second attempt.
    • Provide us with your exam results within 5 business days of taking the exam.

Certified ScrumMaster and Certified Scrum Product Owner – Live Instructor

  • If you fail the exam on the first attempt, we will schedule an exam retake for you at no charge, and help you identify areas of weakness so you can target your study efforts.
  • If you fail the exam on the second attempt, we’ll schedule a second retake for you at no cost and analyze your exam results to identify areas of weakness.
  • If you fail the exam a third time, you may retake the course at no cost
  • To qualify for the CSM and CSPO exam pass guarantee, you must:
    • Attend 100% of the class
    • Engage in activities
    • Complete all assigned homework
    • Take the exam for the first time within 5 days of the final day of class
    • Take the exam for the second time within 10 business days of the first attempt. You may attend any of our scheduled public CSM or CSPO courses at no cost during this time if one is available in an area convenient to you.
    • Take the exam for the third time within 10 business days of the second attempt.
    • Provide us with your exam results within 5 business days of taking the exam.

PMP Exam Prep Bootcamp – Live Instructor

  • If you fail the exam on the first attempt, we’ll refund the re-examination fee and help you to identify areas of weakness so you can target your study efforts.
  • If you fail the exam on the second attempt, we will refund the second re-examination fee and analyze your exam results to identify areas of weakness.
  • If you fail the exam a third time, we will refund the full course fee, less the examination fees already refunded.
  • To qualify for the PMP Bootcamp exam pass guarantee, you must:
    • Attend 100% of the class
    • Engage in activities
    • Complete all assigned homework
    • Take the exam for the first time within 14 days of the final day of class, unless delayed by a PMI audit
    • Take the exam for the second time within 21 days of the second attempt. You may attend any of our scheduled public PMP® Exam Prep courses at no cost during this time if one is available in an area convenient to you.
    • Take the exam for the third time within 21 days of the second attempt
    • Provide your exam results to us within 7 days of taking the exam

 

CANCELLATIONS

We understand that plans change and that those changes may prevent you from attending a class for which you’ve already registered. Should you find yourself in that situation, we’re happy to work with you to find a solution. Here are our policies around cancellations:

  • If for any reason we move a course and you are unable to attend on the new dates, you may select another course date that works for you – or request a refund.
  • If you are unable to attend a class for which you’ve registered that as not been moved by us, you’re welcome to select a different class date or send someone to attend the class in your place.

Questions about our policies?

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