Beyond20: A ServiceNow Elite Partner Policies: Exam Procedures, Cancellations, Privacy, Etc. - Beyond20



Effective Date: January 1, 2019

We accept the following payment methods for our training classes:

  • All major credit cards
    • Visa, MasterCard, American Express, Discover, and US Government cards
  • Purchase Orders
    • Organizations can submit purchase orders with delivery terms, pricing, and conditions for public or on-site training classes. Upon receipt, we’ll issue an invoice with payment terms.
  • Government Procurement
    • Government clients may purchase services via our GSA Schedule 70 or other contract vehicles.


We offer exam pass guarantees because we believe so strongly in the talent of our instructors and the quality of our course material and philosophy on education. We also do it because we’re invested in your success until you get fully across the finish line. Here’s how it works:

ITIL Foundation – Live Instructor

  • We offer one complimentary exam retake for ITIL Foundation.
  • If you fail the exam on the first attempt, we will schedule a retake for you at no charge and help you identify areas of weakness so you can target your study efforts.
  • To qualify for the ITIL Foundation exam pass guarantee, you must:
    • Attend 100% of the class
    • Engage in activities
    • Complete all assigned homework
    • Take the exam for the first time within 5 days of the final day of class Note: We highly recommend you schedule your exam for the evening of the last day of class
    • Provide us with your exam results within 5 days of taking the exam

ITIL Advanced Courses – Live Instructor

  • We offer one complimentary exam retake for ITIL Advanced courses.
  • If you fail the exam on the first attempt, we will schedule an exam retake for you at no charge and help you identify areas of weakness so you can target your study efforts.
  • To qualify for the ITIL Advanced course exam pass guarantee, you must:
    • Attend 100% of the class
    • Engage in activities
    • Complete all assigned homework
    • Take the exam for the first time within 5 days of the final day of class Note: We highly recommend you schedule your exam for the evening of the last day of class
    • Provide us with your exam results within 5 days of taking the exam

PMP Exam Prep Bootcamp – Live Instructor

  • In accordance with PMI’s policies, we cannot provide complimentary exam retakes for PMI certifications, however:
  • If you fail the exam on the first attempt, you can retake the course at no cost pending schedule availability.
  • If the course version has changed since you took the course you can attend the PMP Bootcamp for only the cost of new materials.

CompTIA Courses

  • We offer one complimentary exam retake for our CompTIA classes.
  • If you fail the exam on the first attempt, we will provide a retake voucher to you at no charge.
  • To qualify for the CompTIA exam pass guarantee, you must:
    • Attend 100% of the class
    • Engage in activities
    • Complete all assigned homework
    • Take the exam for the first time within 7 days of course completion.
    • Provide us with your exam results within 5 business days of taking the exam


We understand that plans change and that those changes may prevent you from attending a class for which you’ve already registered. Should you find yourself in that situation, we’re happy to work with you to find a solution. Here are our policies around cancellations:

  • If for any reason we move a course and you are unable to attend on the new dates, you may select another course date that works for you pending schedule availability – or request a refund.
  • If you are unable to attend a class for which you’ve registered that has not been moved by us, you may have the option to select a different class date, pending schedule availability, or send someone to attend the class in your place. Any requests to move to a different date must be submitted in writing at least 15 business days prior to the first day of class. Failure to provide the required notification will result in full charge of the course. If a student does not attend a scheduled course without the required prior notification, the funds will be forfeited and rescheduling will not be allowed. Within the required notification period, only student substitutions will be permitted.
  • Rescheduling is permitted at any time with 15 or more business days’ notice. Enrollments must be rescheduled within six months of the cancel date or course fee will be forfeited.


Effective Date: November 13, 2019

About This Privacy Policy

Beyond20 at Creative Enterprise Solutions, LLC (“Beyond20”, “us”, “we”, or “our”) operates the website.

This privacy policy (the “Policy”) explains what data Beyond20 collects from you through our interactions with you and through our products, services, events, and programs – including our websites, webinars, and digital platforms (each a “Service,” and collectively, the “Services”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. By using any of the Services, you consent to the terms of this Policy.

Data That We Collect and Receive

When you interact with us through the Services, we may collect data from you or from other sources. This “data” may be information that you directly provide to us, such as personal information you provide when you visit the Services, or information that is passively or automatically collected from you, such as anonymous information collected from your browser or device.

The data we collect consists of:

  • Data that you provide directly when you register for, or use, the Services. This data will vary, but typically consists of name, email address, postal address, phone number and other similar contact data. We also receive data from the communications you send to us, such as customer service inquiries and other feedback regarding the Services.
  • User credentials, such as username, password, password hints and similar security information used to create an account and authenticate users of the Services.
  • Payment data, such as credit card information and billing address.
  • Device data, such as type of device, operating system and other software installed on the device, device settings, IP address, device identifiers and error reports.
  • Usage data, such as the pages and features you access, items you purchase, and the timing, frequency and duration of your interactions through the Services.
  • Location data, such as IP addresses received from your device.
  • Information about your interests and preferences, such as your certification paths, your home city, or your communications preferences. In addition to what you provide directly, we may infer your interests and preferences from other data we collect, such as the content and marketing communications you interact with while using the Services.
  • Third party integrations. If you connect your use of the Services through a third-party service (e.g., a social media platform), the third party may share certain information from your third-party account with us.
  • Other third-party data, such as data from our affiliates, partners or vendors, data brokers, or public sources.

How We Use Data

We use the data we collect for the following purposes:

Operating our business. We use the data we collect to operate our business, including providing and improving the Services. Specifically:

  • To fulfill transactions that you request.
  • To deliver location-based Services and comply with territorial restrictions.
  • To diagnose and fix problems with the Services and providing other customer support services.
  • For analytical purposes to better understand our visitors/prospects and how they use the Services, which allows us to continually improve and expand the Services.
  • To build predictive models, which allow us to tailor the Services based on the data we have about how our visitors/prospects use the Services.

Communicating with you. We use the data we collect to communicate with you, including responding to your requests or inquiries. Specifically:

  • To respond to your request if you contact us with a question or concern.
  • To provide information about your account, your use of the Services or other transactions that you request.
  • To deliver news, updates and other types of communications, according to your subscriptions, alerts, and other preferences.

Marketing and advertising. We use the data we collect for marketing or advertising purposes. Specifically:

  • To send you promotional messages and deliver marketing communications about products, services, programs, or events that may be of interest to you. These may be offered by, or on behalf of, Beyond20, or by our partners and other third parties with whom we have a relationship.

The promotional messages and marketing communications that you see may be determined by data that we collect or receive about you, such as your demographic data, location data, usage data, interests and preferences.

We may also use your data in any other manner as disclosed at the time of collection, or when we have otherwise obtained your consent. Please also note that this Policy is not intended to place any limits on what we do with aggregated, pseudonymized or anonymized data.

How We Share and Disclose Data

There are times when the data we collect may be shared by Beyond20. We share your data for the following purposes:

Providing the Services. We sometimes engage or partner with other companies to operate the Services or perform certain functions on our behalf – for example, maintaining our user database, delivering messages and marketing, operating our websites and digital platforms. We may provide these companies with access to your data as needed for them to perform these functions in a manner consistent with this Policy.

Within Beyond20. We share personal data among the companies within Beyond20 for purposes consistent with this Policy.

As part of a change in business structure. In the event of a sale, merger, acquisition, reorganization or similar event, or in contemplation of such an event (e.g., due diligence), your data may be among the transferred assets.

When necessary under certain circumstances. We may disclose your personal data when we believe that disclosure is necessary to:

  • Comply with applicable law or respond to valid legal process.
  • Protect the safety and security of our users or our Services.
  • Prevent fraud, abuse or other unlawful or unauthorized activities.
  • Protect the rights or property of us or third parties, including enforcing the terms of our agreements.

We may also share your data for any other purpose as disclosed at the time of collection, or when we have otherwise obtained consent. Please note that this Policy is not intended to limit our ability to share or disclose aggregated, pseudonymized or anonymized data.

What Choices You Have

You have many choices about how we collect, use, and share your data.

Communications choices. You can choose whether you wish to receive promotional messages from Beyond20 and which types of messages you wish to receive. If you receive promotional messages from us and would like to opt out, you may do so by following instructions within those messages. Please note that these preferences do not apply to informational or transactional communications regarding the Services or other communications that have their own unsubscribe method.

Other choices. You also have choices about the data you provide directly to us when you register for or use the Services. Please note, however, that if you choose not to provide data that is necessary to provide certain features of the Services, your use of the Services may not include those features.

You can choose to limit the data that third party services (e.g., social media platforms) share with us using the options provided to you by the applicable third party service (for example, the options provided by a third party social media platform when you connect your social media account with the Services). You can also disconnect your use of the Services from the third-party service at any time using the options provided to you by the applicable third-party service. Please note, however, that if you disconnect from the third-party service, that will not delete the data we may have previously collected while you were connected.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we may use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

We use Tracking Technologies for the following purposes:

  • Sign-in/authentication. When you sign into your account to use the Services, we use Tracking Technologies to store your sign-in information. This allows the Services to remember your user preferences and give you a more tailored experience based on those preferences. It also allows you to use the Services without having to sign-in on each page or each time you return.
  • Security. We use Tracking Technologies to help detect fraud and abuse of the Services, including attempts to access the Services without authorization.
  • Analytics. We use Tracking Technologies to gather usage and performance data about the Services, including counting the number of unique visitors to a particular Service.
  • Marketing. We use Tracking Technologies to track how many users have seen or clicked on a marketing link. This allows us to learn which marketing campaigns are most effective and also to help limit the number of times a user is shown the same communication.
  • Interest-based marketing. We use Tracking Technologies to collect information about your interests so that we can deliver marketing communications that are most relevant to your interests.

In some cases, we may work with third parties (for example, third party operators of the Services) to synchronize our unique, anonymous identifiers (such as those associated with Tracking Technologies) with the third party’s own identifiers. This enables us to better achieve each of the purposes described above.

Managing Tracking Technologies. Most web browsers give you the ability to manage Tracking Technologies used on a website, including blocking or deleting them. Please note that if you choose to block Tracking Technologies, you may not be able to use certain features that depend on those Tracking Technologies (such as keeping you signed in or remembering your preferences). If you choose to delete Tracking Technologies, any settings and preferences that were associated with those Tracking Technologies will also be deleted and may need to be reset.

Some browsers have incorporated “Do Not Track” features that send an automated signal to the websites that you visit using that browser. At this time, the Services do not recognize or respond to these signals. However, you can adjust your preferences regarding the data we collect using the tools and methods described above.

Security of Data

Beyond20 takes security seriously. We take a number of steps to protect your data from unauthorized access, use, or disclosure. These steps take into account the sensitivity of the data we collect and use, as well as the current state of technology. This includes, for example, storing your data on systems that have limited access and are maintained in controlled facilities. We also use, and require our vendors to use, industry standard security protocols when processing any payments for your use of the Services.

It is important to remember that no system can be guaranteed to be 100% secure. We recommend that you help us keep your data safe by taking reasonable steps such as keeping your passwords private and not disclosing sensitive personal data in places that can be accessed publicly.

Third Party Sites and Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

We work with a number of third parties to operate the Services. When we engage third parties in connection with operating the Services, those third parties may only collect, use, or access your data as needed for them to perform these functions. These third parties include:

  • HubSpot. 
  • WooCommerce (by Automattic). 
  • Google Analytics. 

These third parties are only authorized to use your data as permitted under this Policy, or as disclosed to you at the time your data is collected. Please note, however, that these third parties may supplement data collected or received in connection with the Services with data they collect or receive through other websites, platforms and services, in accordance with the policies and disclosures posted on those websites, platforms and services.

The Services may also contain links to, or integrations with, other websites, platforms or services that are not operated or controlled by Beyond20 (each a “Third Party Site,” and collectively, the “Third Party Sites”). Please note that this Policy does not apply to those Third-Party Sites. For more information on how those Third-Party Sites collect, use and share data, we suggest that you contact the operators of those Third-Party Sites directly.

Children and Parents

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Storing Data

Personal data collected by Beyond20 may be stored and processed in the region in which it is collected, in the United States, and in any other region where we maintain operations. We maintain offices in the United States, specifically in Washington, DC, Fairfax, VA, Phoenix, Arizona, San Diego, California. We take steps to ensure that the data we collect under this Policy is stored and processed in accordance with this Policy regardless of where the data is located. By providing personal data in connection with the Services, you acknowledge and agree that such personal data may be transferred from your current location to the offices and servers of Beyond20 and our authorized third-party service providers located in the United States. Our practice when transferring personal data is to rely on standard data protection contract clauses or individual consent.

We retain personal data for as long as necessary to provide the Services and fulfill the transactions you have requested, or for other necessary purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Because these factors vary for different types of personal data, actual retention periods may vary. The criteria we use to determine the appropriate retention periods include:

  • How long is the personal data needed to provide the Services? This is the baseline for most data retention periods.
  • Do users expect that we will retain the personal data until they affirmatively remove it? For example, if a user is able to directly access, edit, or remove the personal data at any time, we may maintain the data until the user affirmatively removes it.
  • Is the personal data of a sensitive type? If so, a shortened data retention period will generally apply.
  • Has the user provided consent for a longer retention period? If so, we will retain the data in accordance with the user’s consent.
  • Are we subject to a legal, contractual or similar obligation to retain the personal data? If so, we will retain the data in accordance with our obligations.

European Privacy Rights

We adhere to applicable data protection laws in the European Union (“EU”). In accordance with the General Data Protection Regulation (“GDPR”), users who are located in the EU have the following rights:

  • If the processing of personal data is based on your consent, the right to withdraw consent for future processing of that data.
  • The right to request from Beyond20 at Creative Enterprise Solutions, LLC (“Beyond20”), a “data controller” as defined under the GDPR, access to and rectification of your personal data.
  • Subject to limitations as provided for in the GDPR, the right to request restriction of the processing of your personal data.
  • Subject to limitations as provided for in the GDPR, the right to request erasure of your personal data.

You may contact Beyond20 using any of the methods described in the “How to Contact Us” section of this Policy.

Changes to This Privacy Policy

We may change this Policy from time to time to reflect changes in our business, the Services, or our practices and procedures. If we do make changes, we will post any changes on this page and indicate the date on which the Policy was last revised. We encourage you to review this Policy periodically, especially before you provide personal data directly to us through the Services. Your continued use of the Services after any changes to this Policy are in effect constitutes your acceptance of the revised Policy.

How to Contact Us

Although we strive to make this Policy as comprehensive as possible, we know you may still have questions or concerns about how we collect, use and share data. If you have a question, concern or complaint regarding our data privacy practices, you may contact us by sending an email to

Questions about our policies?

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