DIGITAL TRANSFORMATION BLOG

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This practice is concerned with aligning an organization’s practices and services with changing business needs through the ongoing identification and improvement of services, service components, practices, or any element involved in the efficient and effective management of products and services. Included in the scope of the continual improvement practice is the development of improvement-related methods and techniques along with a continual improvement culture and mindset across the organization, in alignment with the organization’s overall strategy. The commitment to and practice of continual improvement must be embedded into every fiber of the organization. If it is not, there is a real risk that daily operational concerns and major project work will eclipse continual improvement efforts. The continual improvement practice also includes an update of the CSI model covered as part of ITIL v3 (see diagram below).

The purpose of this practice is to move new or changed hardware, software, documentation, processes, or any other component to live environments. Deployment management works closely with release management and change control, but it is a separate practice. In some organizations, the term ‘provisioning’ is used to describe the deployment of infrastructure, and deployment is only used to mean software deployment, but in this case the term deployment is used to mean both. In short, the Deployment Management practice is typically an IT decision to move components to live environments, whereas the Release Management practice is typically a business decision to make services and features available for use by customers. Thes