ITIL® 4 Specialist: Create, Deliver, and Support (CDS)

Class available live online

During this virtual ITIL training course, our expert instructors will explore key service management activities, the creation of services, as well as supporting tools and practices. The ITIL 4 Specialist: Create, Deliver, and Support (CDS) training course will help you manage IT-enabled products and services. Be prepared for next-gen learning and white glove service on your path to becoming a certified ITIL 4 Managing Professional.

3 Day Course
Exam-Pass Guarantee
Exam Voucher Included
24 PDUs
Award-Winning Instructors
Industry-Leading Courseware

Next-Gen Online ITIL Training

ITIL 4 CDS Training Course

The ITIL 4 CDS training course is one of four courses required to earn your ITIL 4 Managing Professional certification. CDS does not focus on the many technical aspects of ITSM. Rather, it offers a higher-level view of all four dimensions of service management. Learn to create and manage effective and efficient services!

Key Features of ITIL Training Exam Pass Guarantee

Exam Pass Guarantee

3 Days of Virtual Training
Exam Voucher Included
Award-Winning Instructors
Accredited Training Organization


No public courses are currently scheduled, but we can deliver this course onsite at your location. Contact us for a quote.

Your ITIL 4 Instructor

Looking to train your whole team?


ITIL CDS covers core service management activities and the creation of services. It focuses on the integration of different value streams and activities to create, deliver, and support IT-enabled products and services, whilst (yes, whilst) also covering the practices, methods, and tools that support them.

This course is one of four requirements for the ITIL 4 Managing Professional (MP) certification. After taking all four courses, you can take the MP certification course + exam.

This intermediate ITIL course is available to anyone who has passed the ITIL 4 Foundation exam.

ITIL 4 Specialist | Create, Deliver and Support is aimed at ITSM professionals managing the operation of digital & IT-enabled products and services, and those responsible for the end-to-end delivery.

Yes. With the ITIL 4 CDS exam (similar to the other ITIL 4 Managing Professional exams), you will have one hour to answer 40 multiple choice questions, and each question is worth one point. You need to get a score of 70%, or at least 28 correct answers, to pass the CDS exam.

Our ITIL 4 Intermediate training courses come with an Exam Pass Guarantee: If you fail the exam on your first attempt, we will help you set up a retake at no additional cost. We will also help you identify areas of weakness so you can optimize your study efforts. If need be, you may also attend the training course again – on us.

This is a 3-day course!

A few days before class, you will receive an email with details on how to access our virtual training room, and physical courseware will be delivered to your shipping address.

Our virtual classes are instructed in a way that mirrors the experience you would get from an in-person course. That way, students remain fully engaged and the information sticks! Our virtual training courses are packed with interactive whiteboards, breakout rooms, virtual sticky note walls, and more to help ensure your success on the exam.

Individuals who hold the PMP certification will earn 24 PDUs through the course.

You will receive a comprehensive ITIL 4 workbook, a bunch of exercises, flashcards, and all-you-can-eat bagels!

Why Beyond20

Subject Matter Expertise

We understand that your goal is to learn effectively and get certified in one shot. After all, certification training can be a substantial investment. As such, it’s critical to us that you learn from someone who will help you retain key concepts and get you across the finish line efficiently.

But at the same time, who wants to take a boring class? If we’re going to spend a lot of time looking at screens, the material should at least be engaging. That’s why we’re hyper-focused on bringing variety to your virtual training experience. People learn differently, so we use several methods to teach concepts throughout the day.

White Glove Service

We all know that bad customer service is one of the most frustrating things there is. That’s why we’ve endeavored to create the kind of training experience that we would want for ourselves.

We're a US-based organization with offices in DC, Phoenix, and San Diego. Come through! Otherwise, we'll be happy to meet you virtually.

Rest assured: At Beyond20, our instructors are some of the world’s best. Not only do our full-time, in-house training staff have decades of experience in the field, but in many cases, we are the official authors of authoritative publications (e.g., ITIL). Working with Beyond20 means learning from the top subject matter experts out there. It means training and taking your exams with confidence.

Next-Gen Virtual Training

Depending on the course, this can include interactive whiteboards, breakout rooms, virtual sticky note walls, and more. We take this approach not only because it's more fun than simply memorizing terms, but because it works.

From the instant that you first reach out to us with a quick question, to that glorious moment when you learn you’ve earned the certification, our job is to make sure that every interaction you have with us is a positive one. If you look at our hundreds of Google-verified reviews, you’ll see that we take it seriously! Beyond20 is not a risky choice.

If you're PMP-certified, our courses will earn you PDUs!

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