ITIL®️ 4 Foundation Training Course

ITIL's newest training course and certification

Course Overview

ITIL 4 Foundation is an evolution of, not a replacement for, the ITIL 2011 framework. Take a break from the day-to-day grind and learn what ITIL 4 could mean for your organization. Content and topics covered reflect the modern ITSM landscape and provides a basis for a holistic view of service management. Understand the end-to-end operating model, and how Agile/DevOps are central interfaces in ITIL guiding principles and continual improvement practices. In this class, you’ll learn about key ITIL structures, processes, and terminology, while discussing the practical implications of Service Management concepts. The course lays the groundwork upon which all further knowledge in specific areas of ITIL will be built.


Live Instructor


Our most interactive learning mode provides maximum face-to-face interaction.

From $895

Live Online


Course delivered by a live instructor - you attend from your home or office.

From $895


Group Training


Bring our world-class instructors on-site to train your whole team.



Early Registration: 9+ Weeks Prior to Start Date
General Registration: 2 - 9 Weeks Prior to Start Date
Late Registration: Fewer than 2 Weeks Prior to Start Date

  • Live Instructor?
  • Live Online?
  • Guaranteed to Run?

ITIL® 4 Foundation Training and Certification
Washington, DC - Beyond20 DC Office
February 28 - March 1, 2019 . 2 day
9:00 am - 5:00 pm


Late Registration

ITIL® 4 Foundation Training and Certification
Tempe, AZ - Beyond20 Tempe Office
March 4 - March 5, 2019 . 2 day
9:00 am - 5:00 pm


Late Registration

ITIL® 4 Foundation Training and Certification
Herndon, VA - Beyond20 Dulles/Herndon Office
March 11 - March 12, 2019 . 2 day
9:00 am - 5:00 pm


Regular Registration

Why Beyond20

How We Teach

People learn differently, so we use a variety of methods to teach concepts throughout the course. In addition to exam preparation and practice quizzes, you'll engage in round-table discussions, group exercises, and games designed to give practical context to the concepts. We take this approach not only because it's more interesting and fun than simply memorizing vocabulary, but because it works.

All of our trainers are full-time Beyond20 staff

No temporary workers or subcontractors here. Our trainers are working consultants who implement best practice processes and tools when they're not in the classroom. You might say we practice what we preach. It's a great system, when you think about it - we're better consultants because we know these concepts inside and out, and we're better trainers because we get to put the theory into practice in the real world.

We don't just teach to the exam (though we certainly do that), we also give you practical and personalized tools you can take back to work.

We're a Registered Education Provider with PMI, so if you're PMP Certified, the course will earn you PDUs!

Industry-Leading Course Materials

All of our courseware is reviewed multiple times a year to ensure it's up to date, in line with best practice standards, and effective! We incorporate feedback from students to constantly improve our course books, in-class activities, and (sorry) homework. The goal is to provide you with the tools to not only get you through class and pass the exam, but also to have a reliable reference when you get back to the office.

All of our instructors are experienced practitioners with real world ITIL implementation expertise. (Real experience, too. Like, former-CIO-level experience.)

We're a US-based organization with offices in DC, Phoenix, and San Diego.


  • What is a service?
  • What is the difference of Utility and Warranty?
  • Who are the customers and what do they want?
  • Who is a user?
  • What is service management?
  • Who are sponsors?
  • Describing the key concepts of creating value in services
  • Difference between costs and value
  • Outcome versus output
  • Warranty and utility in cost and value
  • Service offerings
  • Service relationship management
  • Service provision
  • Service consumption
  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep it Simple and Practical
  • Optimize and Automate
  • How the service value chain (SVC) supports value streams
  • Plan
  • Improve
  • Engage
  • Design and Transition (Design & Transition
  • Obtain/Build
  • Deliver and Support (Deliver & Support)


The purpose of ITIL 4 is to provide organizations with comprehensive guidance for the
management of information technology in the modern service economy.

ITIL 4 will evolve to provide an end-to-end IT/Digital Operating Model, covering the full
delivery (and sustaining) of tech-enabled products and services, guiding how IT interfaces
with, and even leads, the wider business strategy.

While ITIL 4 retains many of the core elements of ITIL v3, and much of the existing
guidance will be recognizable in parts of ITIL 4, there are no direct like-for-like modules
between the two certification schemes.

If a candidate has taken ITIL v3 Foundation, then the recommended approach is to
take ITIL 4 Foundation in order to be able to transition to the new scheme.

There is a large amount of new material in ITIL 4 Foundation therefore a new single exam
is required to assess end-learner’s knowledge of the new ITIL 4 Foundation guidance.
ITIL 4 Foundation is scheduled for release in Q1 2019.

Alternatively, end learners also have the option of obtaining 17 credits from the ITIL v3
scheme which would make them eligible to take the ITIL Managing Professional transition
module to migrate to ITIL 4 scheme.

ITIL v3 is as relevant as ever and continues to be in demand globally by hundreds and thousands of IT practitioners. It continues to support organizations and individuals to gain optimal value from IT and digital services. ITIL 4 retains many of the core elements of good IT service management, that is continuing to give value to millions of people and businesses around the world.

All certifications for ITIL will remain valid following the update and will continue to be recognized as valuable certifications globally. All credits gained can help you continue your ITIL journey in the new certification scheme.

Due to the structure of ITIL 4 Foundation, there will not be a transition module at the
Foundation level. There is a large amount of new material in the ITIL 4 Foundation
therefore a single exam is required to assess end-learner’s knowledge of the new ITIL 4
Foundation guidance.

Students who are ITIL Expert certified will have the option to bridge to the new ITIL4 Managing Professional certification in late 2019.

The ITIL 4 Foundation class is 2 days. The exam will be administered at the end of the second day.

Beyond20 is a global Registered Education Provider (Global REP). The ITIL Foundations course provides 16 PDUs for those who are PMP certified.

All course materials – a course workbook, exercises, case study, practice questions, and the certification exam – are included.

The ITIL 4 Foundation Exam is 40 questions, multiple choice. It is a closed book exam, and a passing score is 26/40, or 65%. Candidates have one hour to complete the exam.

We guarantee that all students will pass the exam – in fact, over 99% of our students pass on the first attempt. However, should you need to retake the exam, we will assist you in preparation and set up the retake at no additional cost. You can always attend the course again at no cost, although in most cases this isn’t necessary.

Looking to train your whole team?

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