ITIL® Foundation Certification (2011 Edition)

Training course and certification exam

Course Overview

ITIL Foundation training is an opportunity to take a step back from fire-fighting to explore Best Practices in IT Service Management (ITSM) as outlined in the ITIL library. In this class, you’ll learn about key ITIL structures, ITIL processes, and ITIL terminology, while discussing the practical implications of Service Management concepts. The course lays the groundwork upon which all further knowledge in specific areas of ITIL will be built.


Live Instructor


Our most interactive learning mode provides maximum face-to-face interaction

From $1295

Live Online


Course delivered by a live instructor - you attend from your home or office

From $1295


Group Training


Bring this course onsite for your team and stretch your training dollars



Early Registration: 9+ Weeks Prior to Start Date
General Registration: 2 - 9 Weeks Prior to Start Date
Late Registration: Fewer than 2 Weeks Prior to Start Date

  • Live Instructor?
  • Live Online?
  • Guaranteed to Run?

Want to stretch those training dollars?


ITIL® is a set of standard practices or core publications originally developed in the 1980s as the need for standard practices in IT developed. The UK Government’s Central Computer and Telecommunications Agency developed the set of IT best practices recommendations.

Over the years, and as IT and organization needs have changed, the IT Infrastructure Library has been updated and modified accordingly. The most recent set of standards come from ITIL 4, released in 2019.

No. Some familiarity with IT is helpful, but not required. The instructor will explain the concepts in real world terms, not (just) technical terms. In fact, many of our students are Project Managers who need to gain a “management level” understanding of IT without having a technical background.

Yes! Beyond20 is an Accredited Training Organization through PeopleCert. We are accredited to teach ALL levels of ITIL Training – Foundation, Practitioner, Intermediate, and Expert. We are also a Global Registered Education Provider (REP) through the Project Management Institute (PMI).

This is a 3-day class. The exam will be administered onsite on the final day of the course.

Beyond20 is a global Registered Education Provider (Global REP). The ITIL Foundations course provides 24 PDUs for those who are PMP certified.

All course materials – a course workbook, exercises, case study, practice questions, and the ITIL v3 Foundations certification exam – are included.

The certification exam is included as part of the class, to be taken on the afternoon of the third day.

The ITIL Foundations Exam is 40 questions, multiple choice. It is a closed book exam, and a passing score is 26/40, or 65%. Candidates have one hour to complete the exam.

We guarantee that all students will pass the exam – in fact, over 99% of our students pass on the first attempt. However, should you need to retake the exam, we will assist you in preparation and set up the retake at no additional cost. You can always attend the course again at no cost, although in most cases this isn’t necessary.

No, your ITIL v3 Foundations certification will never need to be renewed. However, the newest standard, ITIL 4, is highly recommended.


  • Measurability 
  • Specific Results 
  • Customers 
  • Responsiveness to Specific Triggers
  • Service Portfolio Management
  • Demand Management
  • Financial Management
  • Business Relationship Management
  • Design Coordination
  • Service Level Management
  • Service Catalog Management
  • Supplier Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Transition Planning and Support
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Change Evaluation
  • Service Validation and Testing
  • Event Management
  • Incident Management
  • Problem Management
  • Request Fulfillment
  • Access Management

Why Beyond20

How We Teach

People learn differently, so we use a variety of methods to teach concepts throughout the course. In addition to exam preparation and practice quizzes, you'll engage in round-table discussions, group exercises, and games designed to give practical context to the concepts. We take this approach not only because it's more interesting and fun than simply memorizing vocabulary, but because it works.

All of our trainers are full-time Beyond20 staff

No temporary workers or subcontractors here. Our trainers are working consultants who implement best practice processes and tools when they're not in the classroom. You might say we practice what we preach. It's a great system, when you think about it - we're better consultants because we know these concepts inside and out, and we're better trainers because we get to put the theory into practice in the real world.

We don't just teach to the exam (though we certainly do that), we also give you practical and personalized tools you can take back to work.

We're a Registered Education Provider with PMI, so if you're PMP Certified, the course will earn you PDUs!

Industry-Leading Course Materials

All of our courseware is reviewed multiple times a year to ensure it's up to date, in line with best practice standards, and effective! We incorporate feedback from students to constantly improve our course books, in-class activities, and (sorry) homework. The goal is to provide you with the tools to not only get you through class and pass the exam, but also to have a reliable reference when you get back to the office.

All of our instructors are experienced practitioners with real world ITIL implementation expertise. (Real experience, too. Like, former-CIO-level experience.)

We're a US-based organization with offices in DC, Phoenix, and San Diego.

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