This interactive, one-day simulation is a high-impact, energetic way to accelerate understanding, involvement, and acceptance of ITSM and ITIL® best practice in your organization. Facilitated in the fast-paced world of global online retail, the ITSM simulation brings to life the behavioral and process issues faced by IT organizations. This unique experiential learning approach causes breakthrough understanding and transforms learning into an engaging, fun, and memorable shared experience.
Bring this course on site to deliver interactive training for your whole team
GET IN TOUCH TO SCHEDULE YOUR EVENT
This unique simulation event works best with teams of at least 8 and no more than 16. Bring our facilitators on site to your office or bring the whole team to our state-of-the-art facilities in DC, Fairfax, Phoenix, or San Diego.
- Live Instructor?
- Live Online?
- Guaranteed to Run?
How We Teach
People learn differently, so we use a variety of methods to teach concepts throughout the course. In addition to exam preparation and practice quizzes, you'll engage in round-table discussions, group exercises, and games designed to give practical context to the concepts. We take this approach not only because it's more interesting and fun than simply memorizing vocabulary, but because it works.
All of our trainers are full-time Beyond20 staff
No temporary workers or subcontractors here. Our trainers are working consultants who implement best practice processes and tools when they're not in the classroom. You might say we practice what we preach. It's a great system, when you think about it - we're better consultants because we know these concepts inside and out, and we're better trainers because we get to put the theory into practice in the real world.
We don't just teach to the exam (though we certainly do that), we also give you practical and personalized tools you can take back to work.
We're a Registered Education Provider with PMI, so if you're PMP Certified, the course will earn you PDUs!
Industry-Leading Course Materials
All of our courseware is reviewed multiple times a year to ensure it's up to date, in line with best practice standards, and effective! We incorporate feedback from students to constantly improve our course books, in-class activities, and (sorry) homework. The goal is to provide you with the tools to not only get you through class and pass the exam, but also to have a reliable reference when you get back to the office.
All of our instructors are experienced practitioners with real world ITIL implementation expertise. (Real experience, too. Like, former-CIO-level experience.)
We're a US-based organization with offices in DC, Phoenix, and San Diego.
- Mapping out Key Services
- Access & Security
- Document Management
- OCR & Data Capture
- Call Tracking System: Importance and Benefits
- Act as a Central Repository
- Importance of Ticket Numbers, Business Service and Making them a Priority
- Tracking on Flip Charts
- What do we want to communicate?