ITIL® Practitioner Certification Course

Practical Application of ITIL Concepts

Course Overview

ITIL Practitioner is focused on action. Specifically, how to take the priceless knowledge you acquired in ITIL Foundation and put it into action. This two-day course will give you the expertise you need to make IT Best Practice a reality in your organization.


Live Instructor


Our most interactive learning format gets you face-to-face with our experienced consultant-trainers.

From $1895


Group Training


Bring our world-class instructors on site to your office to get everyone certified.



No public courses are currently scheduled, but we can deliver this course onsite at your location. Contact us for a quote.

Need training for a group?


The ITIL Practitioner course takes ITIL and IT Service Management (ITSM) theories and concepts you learned in ITIL Foundations and demonstrates how to adopt and adapt them to support your organization’s needs and objectives. This course is highly interactive with lots of classroom discussion on real-world application.

All IT professionals that are looking to implement ITIL and ITSM “best practice” within their organization.

Yes, you must hold the ITIL v3 Foundations credential to take this course. Or, start with the latest: ITIL 4 Foundation.

This is a 2-day course.

Yes, the exam is delivered at the end of the second day of class.

Individuals who hold the PMP certification will earn 16 PDUs through the course.

All course materials – a course workbook, the official ITIL Practitioner Guidance book, exercises, case study, practice questions, and the certification exam – are included.

The 135-minute, open-book exam is made up of 40 multiple choice, scenario-based question. Each question is worth 1 point. You’ll need to score a 28/40 (70%) to pass the exam. Students who pass will receive certification and three “points” toward becoming ITIL Expert certified.

Yes, the ITIL Practitioner exam is open book. Students will be allowed to use the official ITIL Practitioner Guidance book during the exam. However, this is an extremely difficult exam. Don’t be fooled.

We guarantee you’ll pass and will pay for one exam retake. Find out more about our exam pass guarantee here.

No, your ITIL Practitioner certification does not need to be renewed. However, the newest standard, ITIL 4, is highly recommended.

Why Beyond20

How We Teach

People learn differently, so we use a variety of methods to teach concepts throughout the course. In addition to exam preparation and practice quizzes, you'll engage in round-table discussions, group exercises, and games designed to give practical context to the concepts. We take this approach not only because it's more interesting and fun than simply memorizing vocabulary, but because it works.

All of our trainers are full-time Beyond20 staff

No temporary workers or subcontractors here. Our trainers are working consultants who implement best practice processes and tools when they're not in the classroom. You might say we practice what we preach. It's a great system, when you think about it - we're better consultants because we know these concepts inside and out, and we're better trainers because we get to put the theory into practice in the real world.

We don't just teach to the exam (though we certainly do that), we also give you practical and personalized tools you can take back to work.

We're a Registered Education Provider with PMI, so if you're PMP Certified, the course will earn you PDUs!

Industry-Leading Course Materials

All of our courseware is reviewed multiple times a year to ensure it's up to date, in line with best practice standards, and effective! We incorporate feedback from students to constantly improve our course books, in-class activities, and (sorry) homework. The goal is to provide you with the tools to not only get you through class and pass the exam, but also to have a reliable reference when you get back to the office.

All of our instructors are experienced practitioners with real world ITIL implementation expertise. (Real experience, too. Like, former-CIO-level experience.)

We're a US-based organization with offices in DC, Phoenix, and San Diego.

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