ITIL® Service Design Intermediate Training Course

Create Service Blueprints

Course Overview

This 3-day course provides an exploration of good practices in ITIL Service Design within the context of the Service Lifecycle. This course stands alone and offers a certification in ITIL Service Design, while also providing credits toward the ITIL Expert credential.


Live Instructor


Our most interactive learning mode provides maximum face-to-face interaction

From $2395

Live Online


Course delivered by a live instructor - you attend from your home or office

From $2395


Group Training


Bring this course onsite for your team and stretch your training dollars



Early Registration: 9+ Weeks Prior to Start Date
General Registration: 2 - 9 Weeks Prior to Start Date
Late Registration: Fewer than 2 Weeks Prior to Start Date

  • Live Instructor?
  • Live Online?
  • Guaranteed to Run?

Need training for a group?


Yes, you must have the ITIL v3 Foundation certificate to take this course. Or, get started with the latest: ITIL 4 Foundation.

Lifecycle courses are 3 days in length.

Individuals who hold the PMP certification will earn 28 PDUs through the course.

If you are seeking a leadership role in your company that requires a broad management focus of ITIL practice areas and ability to work across teams or manage multiple capability areas, the Lifecycle modules will be of interest to you.

All course materials – a course workbook, exercises, case study, practice questions, and the certification exam – are included.

Each ITIL Intermediate Lifecycle course includes an exam on the afternoon of the last day of class. You’ll take the proctored, paper exam alongside your classmates. You’ll become certified in your respective Lifecycle class (Service Strategy, Service Design, Service Operation, Service Transition, or Continual Service Improvement) as soon as you pass the exam.

The 1½-hour exam is made up of eight multiple choice, scenario-based, gradient-scored questions. Each question will have 4 possible answers, one worth 5 marks, one worth 3 marks, one worth 1 mark, and a “distracter” worth zero marks. You’ll need to score a 28/40 (70%) to pass the exam. Students who pass will receive certification and three points toward becoming ITIL Expert certified.

If you don’t pass your exam on the first attempt, you can take the exam for a second time within 10 business days of the first attempt. For more information on our exam retake policy, see our policies page.

Nope, ITIL certifications never expire or need to be renewed. However, the newest standard, ITIL 4, is highly recommended.


  • Five Individual Aspects of SD
  • Comprehensive and Integrated SD
  • The 4Ps
  • Balanced Design
  • Identifying and Documenting Business Requirements and Drivers
  • Service Strategy and Service Design
  • Designing Supporting Systems
  • Designing Technology Architectures
  • Management Architectures
  • Designing Processes
  • Designing Roles – The RACI Model
  • Processes and RACI
  • Designing Measurements Systems and Metrics
  • Service Oriented Architecture Principles
  • Service Design Models
  • Requirements – Workshop Techniques
  • Requirements Engineering – Tacit and Explicit Knowledge
  • Management of Data and Information
  • Management of Applications
  • Design Coordination Roles
  • Service Catalog Management Roles
  • Service Level Management Roles
  • Availability Management Roles
  • Capacity Management Roles
  • IT Service Continuity Management Roles
  • Security Management Roles
  • Supplier Management Roles
  • Other Service Design Roles

Why Beyond20

How We Teach

People learn differently, so we use a variety of methods to teach concepts throughout the course. In addition to exam preparation and practice quizzes, you'll engage in round-table discussions, group exercises, and games designed to give practical context to the concepts. We take this approach not only because it's more interesting and fun than simply memorizing vocabulary, but because it works.

All of our trainers are full-time Beyond20 staff

No temporary workers or subcontractors here. Our trainers are working consultants who implement best practice processes and tools when they're not in the classroom. You might say we practice what we preach. It's a great system, when you think about it - we're better consultants because we know these concepts inside and out, and we're better trainers because we get to put the theory into practice in the real world.

We don't just teach to the exam (though we certainly do that), we also give you practical and personalized tools you can take back to work.

We're a Registered Education Provider with PMI, so if you're PMP Certified, the course will earn you PDUs!

Industry-Leading Course Materials

All of our courseware is reviewed multiple times a year to ensure it's up to date, in line with best practice standards, and effective! We incorporate feedback from students to constantly improve our course books, in-class activities, and (sorry) homework. The goal is to provide you with the tools to not only get you through class and pass the exam, but also to have a reliable reference when you get back to the office.

All of our instructors are experienced practitioners with real world ITIL implementation expertise. (Real experience, too. Like, former-CIO-level experience.)

We're a US-based organization with offices in DC, Phoenix, and San Diego.

Related Resources