DUNS: 006078659
CAGE Code: 5ADL9
NAICS: 541511, 541512, 541519, 541614, 611420, 611430
PSC: AD26, AE26, AF15, AF16, R408, U0009
Certifications: SBA 8(a) Cert., exp. 06/10/25, Woman Owned Small Business
GSA Schedule: 35F-137AA, 132-32, 132-33, 132-34, 132-50, 132-51, 70- 500
Navy PEO Contract Prime: N00039-18-A-0003
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Core Competencies

Beyond20 assists the federal government in its mission to make the world safer, healthier, and more efficient through information technology, engineering, and science by providing the following services.

Enterprise-wide service portfolio, program, and project management

Assessment and analysis of IT capabilities

IT infrastructure modernization and cloud computing

Cybersecurity and operational readiness

Configuration, Release, and Change Management

Software Asset, Inventory, and License Management

Technical writing and Knowledge Management

Agile, Scrum, & Lean auditing, training, and consulting

Strategic planning and Roadmap creation

AWS, ServiceNow, and Microsoft SharePoint expertise

ITIL and IT Service Management (ITSM) training

Cherwell Service Management licenses & implementation


Offices in Washington, DC, Arizona, and California

10,000+ students trained in 24 countries, 40 US states and over 100 federal agencies in Agile, Scrum, ITIL, Cybersecurity, Lean, etc.

Three official ITIL 4 authors on staff

18 ITIL Experts on staff

Virtual training facilitated through our FedRamp secure, DoD-approved training platform

100+ software asset, inventory management, and enterprise software asset management lifecycle systems designed and implemented

100+ IT Service Management configuration, release, and change management projects completed and processes implemented

50+ assessments, strategic planning workshops, and roadmaps created


Federal Government

PMO Assessment


This cabinet-level federal agency sought a partner to help them achieve process maturity goals within their Project Management Office. The agency sought an assessment, based on PMI’s PMBOK, OMB, and GAO best practice, accompanied by indicators, as a means to track progress against organizational goals. The outcomes of the assessment included setting a baseline of current conditions within the Department’s core projects so an IT budgeting and tracking system could determine accurate measurement and appraisal of current practices; a process roadmap and matrix tracking tool with actionable items; ability to apply Project Management best practice concepts to projects; and mitigation of project risk as the size and complexity of the organization grew.


Beyond20 conducted a baseline project management assessment for key project team members. The project began with a half-day strategic planning discussion to define requirements and Critical Success Factors for the project. Our PM Consultants conducted in-person interviews, distributed a capability assessment survey, then provided a full review, discussion, and executive presentation of all findings. Beyond20 provided a Process Maturity Assessment Report to summarize overall findings and measurable results of existing processes, common themes, and process maturity recommendations. A PMO Roadmap was also delivered, which contained near- and long-term recommendations for the project team along with a matrix for tracking of progress against process maturity goals.

Federal Government

A Digital Transformation Breakthrough


This federal power administration, part of the U.S. Department of Energy, launched a digital transformation initiative and identified breakthrough strategies to help the business and IT accomplish a unified set of goals. Service management transformation and technology modernization were funded as strategic improvement opportunities. One of IT’s primary goals was to transition from an organically-grown department that emphasized systems and teams to a service-oriented organization that follows an IT Service Management (ITSM) framework. In terms of technology modernization, BPA needed to upgrade much of its hardware, software, and systems, especially its out-of-date IT Service Management tool.

Additionally, BPA was interested in improving customer engagement while simultaneously achieving operational efficiencies. They struggled to improve one position without sacrificing the other.


Beyond20 served as BPA’s partner and trusted advisor in guiding them through their digital transformation while improving ITSM practices and designing and implementing a state-of-the-art ITSM tool.

Specifically, Beyond20 conducted a best practice-based assessment of the organization’s ITSM processes in order to identify quick wins and create a baseline, designed future-state process flows based on best practice, developed a customer-facing portal and Service Catalog to facilitate end-user self-service, gathered business and functional requirements, designed, and configured the Cherwell Service Management ITSM tool. Beyond20 built logical process models into the Cherwell ITSM tool and implemented it, created an actionable and prioritized transformation roadmap/guide to assess ITSM against best practice, and provided tailored recommendations for improvement of processes and technology.

The Team created a Digital Transformation Roadmap with prioritized, actionable, time-phased activities.

Federal Government

Asset Management and Process Improvement


The Civil Division of this federal executive department sought out a capable team to provide professional services for asset management, auditing, and process analysis to support their larger initiative of improving IT service management. The organization required an overhaul of their CMDB in Cherwell and a full audit of their trackable IT assets, including all hardware, networking equipment, cloud services, and client devices.


Beyond20 reviewed current asset management processes and practices and compared them to industry best practices to determine the current state, identify opportunities for improvement, and provide recommendations as a path forward.

Beyond20 consultants strategically planned and executed a wall-to-wall audit of all trackable IT assets for the entire division. The Team conducted physical audits of 5 facilities, 5 field offices, and over 50 remote staff, totaling tens-of-thousands of individual assets and nearly 130,000 points of data for 2000 users.

Using freshly collected and processed data, Beyond20 was able to create a new and accurate CMDB for the Civil Division, giving them the ability to maximize value, control costs, manage risks, provide data reporting, support decision-making during procurement, re-use, and retire assets. These processes and procedures were documented, allowing the Civil Division to repeat audits on their own and maintain up-to-date data.

Beyond20 also facilitated process design working sessions for 14 major processes and developed workflows with corresponding RACI matrices and underpinning procedures. In support of the documented processes, Beyond20 consultants provided supplemental Cherwell training to leverage the division’s existing ITSM solution.

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