Beyond20: A ServiceNow Elite Partner How to Use AI Securely: Managing Data Privacy, Security, and Compliance Risks
6 minute read

How to Use AI Securely: Managing Data Privacy, Security, and Compliance Risks

Lindsey Semon Headshot
Written by Lindsey

AI is showing up everywhere—document summarizers, chat assistants, predictive tools, and systems that promise to save time or surface better insights. The tech is powerful. But underneath that promise is a simple, pressing question:

Can we trust what it’s doing with our data?

At most organizations, AI tools are arriving faster than policies can keep up. That’s created a quiet scramble—by CISOs trying to secure unknown tools, by legal teams reading vendor agreements a little too late, and by IT leaders who need to get a handle on shadow projects already in motion.

This isn’t about fear. It’s about control. If your data is feeding models, driving decisions, or leaving your environment through third-party APIs, you need to know what’s happening, why, and how to manage the risk.

Here’s how to get there.


The Trade-Offs Are Real—and Manageable

AI runs on data. The more connected your systems are, the more potential you unlock. But that comes with new risk categories you can’t ignore.

Privacy risks

Some models are trained on internal data. Others send prompts to cloud platforms. Without clear controls, you risk exposing PII, regulated data (like health or financial info), or proprietary knowledge—sometimes without realizing it.

Security gaps

AI tools aren’t immune to attack. Threats include model leakage, prompt injection, and the usual risks from poor access controls. And when a new vendor tool is rolled out quickly, it often bypasses the standard review process altogether.

Compliance blind spots

Most organizations are already subject to regulations like HIPAA, GDPR, or CCPA. Now, laws specific to AI (like the EU AI Act) are adding new layers—requiring audit trails, transparency, and documented risk assessments for how automated systems make decisions.

If your organization can’t explain how a model came to a conclusion—or what data it used to get there—you’ve got a compliance problem waiting to happen.


Start with Governance, Not Just Guardrails

Throwing tools at the problem won’t solve it. The first step is to treat AI like any other strategic initiative—with structure, ownership, and a plan.

Build a real governance framework

Not a theoretical one—something actionable. That means:

  • Naming who’s responsible for AI oversight
  • Defining approved use cases
  • Creating a central inventory of AI tools and models (including vendor systems)
  • Aligning AI policy with your existing risk and compliance program

If you already have solid IT governance in place, this isn’t a reinvention. It’s an extension of what’s already working.

Run risk and impact assessments before you scale

Any system making decisions based on sensitive data should be reviewed like any other high-risk technology. Privacy impact assessments, model risk scoring, and threat modeling aren’t nice-to-haves—they’re how you spot trouble early and avoid surprises later.

Bake transparency into every step

This doesn’t mean publishing your source code. It means being able to explain:

  • What data was used to train or inform the model
  • How decisions are made or ranked
  • Where humans are (or aren’t) involved in the process

It’s good practice, and increasingly, it’s becoming a legal requirement.


Build Security Into the Lifecycle

Even the most well-meaning AI deployment can create problems if it’s not built on a secure foundation. The good news? Most of this is familiar territory—just applied with a few new considerations.

Limit what the model sees

Only use the data you need. Mask or anonymize wherever possible. Consider synthetic data or federated models when sharing raw information isn’t necessary or safe.

Lock down your AI development environments

Apply the same rigor to your MLOps pipeline that you would to any other critical system:

  • Role-based access control
  • Versioning and audit logs
  • Vulnerability scanning and patching

If AI outputs are being embedded into business workflows, treat the pipeline like production code.

Hold vendors to your standards

Third-party tools are often the weak link. If you’re using external models or APIs, make sure contracts and SLAs include clear commitments on:

  • Data storage and retention
  • Subprocessor access
  • Breach notification and remediation timelines

Don’t rely on marketing claims. Ask for documentation—and review it like you would any other critical supplier.


Stay Ahead of a Shifting Landscape

New laws and guidance are being introduced fast. Waiting to act until the dust settles is a recipe for being caught off guard.

Here’s what helps:

  • Design flexible policies that can evolve alongside changing rules
  • Stay connected to your legal and compliance teams—they’re essential partners, not roadblocks
  • Document decisions and rationales—that way, if questions come up later, you’re not rebuilding your logic from scratch

Responsible AI isn’t a static goal—it’s an ongoing process. But if you start with a strong baseline, adapting gets easier.


Final Thought: Control Brings Confidence

AI doesn’t have to feel like a runaway train. With clear governance, solid engineering, and alignment across your teams, it becomes another powerful tool in your ecosystem—one you can use confidently and securely.

You don’t need to halt innovation. But you do need to manage it like any other business-critical function. That’s where the real advantage lies: not just in what AI can do, but in your ability to use it well.

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Originally published April 04 2025, updated May 05 2025
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