Service Catalog Workshop

Accelerate the creation of a Service Catalog in just two days.

Course Overview

Our 2-day, on-site, interactive Service Catalog workshop provides the guidance needed to create a foundational catalog. We focus the team on understanding what a service is (as opposed to just the “stuff that IT does”). We then proceed to develop a logical service catalog by identifying lines of services, services, and service offerings; in other words, we help you to organize what you already do in a customer-friendly way that promotes conversations around the value of IT (not just the cost of IT). We work with you to refine the catalog by repeating several iterations.

UPCOMING COURSES

This workshop is only offered in a private, tailored format. Get in touch to learn more.

Ready to create a painless service catalog?

Why Beyond20

How We Teach

People learn differently, so we use a variety of methods to teach concepts throughout the course. In addition to exam preparation and practice quizzes, you'll engage in round-table discussions, group exercises, and games designed to give practical context to the concepts. We take this approach not only because it's more interesting and fun than simply memorizing vocabulary, but because it works.

All of our trainers are full-time Beyond20 staff

No temporary workers or subcontractors here. Our trainers are working consultants who implement best practice processes and tools when they're not in the classroom. You might say we practice what we preach. It's a great system, when you think about it - we're better consultants because we know these concepts inside and out, and we're better trainers because we get to put the theory into practice in the real world.

We don't just teach to the exam (though we certainly do that), we also give you practical and personalized tools you can take back to work.

We're a Registered Education Provider with PMI, so if you're PMP Certified, the course will earn you PDUs!

Industry-Leading Course Materials

All of our courseware is reviewed multiple times a year to ensure it's up to date, in line with best practice standards, and effective! We incorporate feedback from students to constantly improve our course books, in-class activities, and (sorry) homework. The goal is to provide you with the tools to not only get you through class and pass the exam, but also to have a reliable reference when you get back to the office.

All of our instructors are experienced practitioners with real world ITIL implementation expertise. (Real experience, too. Like, former-CIO-level experience.)

We're a US-based organization with offices in DC, Phoenix, and San Diego.