Beyond20: A ServiceNow Elite Partner focused on Changing Work Life
Migrations aren’t always the most fun. We know. But with the right partner, your migration from Ivanti's HEAT to ServiceNow can be seamless and effective. As an official ServiceNow partner and an expert at delivering other Ivanti products, Beyond20 has the strategic, technical, and implementation expertise to accelerate adoption, expedite knowledge transfer, and mitigate any risks. Before you know it, you’ll be working more efficiently than ever – delivering superior service to customers and employees with ServiceNow.
We get it: Your organization has been using HEAT for years. And you’ve relied on it to initiate defined actions for a long time. If you’re worried about losing these processes when you migrate from this legacy ITSM system to ServiceNow, don’t be. Beyond20 can help you adapt current workflows or design brand new ones leveraging ServiceNow’s highly evolved automations and features. Let’s upgrade your workflows together.
If there is anything we have learned in our years of experience, it’s that data is our most precious resource. Moving to a new platform means deciding how—or even if—the existing data should be incorporated. Our experts know data migration, and we can help you decide whether you want to integrate existing data, create useful historical references, or greenfield the system altogether. And, yes, we can work with you to make all three happen if that’s what you need. Rest assured that we have been moving data and integrating systems long enough to ensure a smooth transition.
Our discovery process will help you understand how ServiceNow’s features and functionality differ from Ivanti's HEAT, and with that knowledge, we can work together to define your vision, business objectives, and success metrics for this migration. Beyond20 will engage early with everyone needed to support a successful move: your executive sponsor(s), IT process owners, data owners, security, support staff, and process users.
We want to do this right. Beyond20 will develop a migration plan that is informed by both your business objectives as well as your current state. After conducting a clear readiness assessment, we can work with you to establish project timelines and resourcing that makes sense for your organization. We will establish strategic, portfolio, and technical governance. We'll request Ivanti HEAT integration details from system owners. We will also notify your internal security team and gather security requirements.
Your Beyond20 design phase is focused on generating approved and prioritized stories for development in collaboration with process owners. For the build and test phases, Beyond20 will use an iterative, agile approach (including unit testing). Once development is complete, we will run a full set of tests, including user acceptance testing. We will apply a business-smart lens to customization, using out-of-the-box capabilities when possible and limiting customization and configuration to validated business needs.
Now that we’ve gone through discovery, planning, and design, it’s time for the moment of truth. By now, enough staff should have met training requirements. We’ll have a good idea of your activities and overall readiness. We’ll work with you and identify the optimal date to import core data from Ivanti's HEAT into ServiceNow based on the rate of change you anticipate for your data. Aiming for a low-change period, Beyond20 will ensure that the data is as pristine as possible in its new home, ServiceNow. We also recommend a pizza party to celebrate the successful migration.
Remember those success metrics we mentioned in step one? Now it’s time to assess your progress against your pre-defined business objectives and KPIs. Beyond20 will not abandon you after launch. We can continue to work with you to ensure that your shiny new ServiceNow platform is living up to your expectations. And until you're fully satisfied, we're not going anywhere.