TECHNOLOGY

Supercharging Your Tech Solutions

You’re cool. You make the “stuff.”  You create the technologies that disrupt the marketplace. Or maybe you are a managed service provider (MSP) – the outsourced IT shop for other companies. But why aren’t your customer satisfaction scores as high as you would like them to be? Beyond20 has extensive experience working with tech firms and MSPs. We’ve trained hundreds of IT workers in ITIL and project management. We assess technology companies’ product and services portfolios and help them to improve their research and development models. Let’s get to work.

Featured Projects

Aerospace & Defense
Cherwell Implementation
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Information Technology
Scrum, Kickstarted
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Managed Service Provider
Cherwell Implementation
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THE PROJECT

Intelligent Decisions (ID) has developed and delivered highly sophisticated IT solutions to the federal government for almost three decades. But as the company’s technology solutions became more sophisticated – including Dismounted Soldier, a fully immersive virtual training system for combat – ID realized it had to modernize its internal processes to keep up. Everyday tasks created bottlenecks, and ID executives realized that ITIL training could make these processes more manageable and automated. After a small engagement, Beyond20 was brought on to assist the company with its larger digital transformation endeavors.

OUR APPROACH

Beyond20 gave ID staff a demonstration of how Cherwell could automate certain processes, leading ID to create a prototype that would automate shipping and maintenance of Dismounted Soldier Training System Equipment. Beyond20 helped ID see the real-time status of training system shipments in Cherwell’s CMDB, immediately improving the shipping department’s productivity. Then Beyond20 consultants completed the rest of the system drawing on ID’s feedback. The solution went on to win the award for “Most Innovative Use of Cherwell” at the 2015 Cherwell Global Conference. After automating processes through Cherwell, ID reported more capacity to respond to and win RFPs, more visibility of organizational bottlenecks, and an improved bottom-line performance.

THE PROJECT

The leading provider of big data analytics, cybersecurity, and identity intelligence was looking to transform how the organization delivered software to government and defense customers and reached out to Beyond20 to design a custom training and coaching program for several Scrum teams working with a variety of customers.  Further, the organization was looking to find ways to increase operational agility and elevate the customer experience.

OUR APPROACH

Beyond20 worked with leadership to design hands-on, custom Scrum Master and Product Owner training workshops to help teams assess and tackle existing challenges.  Beyond20’s Scrum coaches then worked across several scrum teams to implement Agile methods and improve overall organizational agility on how software was developed, delivered, and integrated.

THE PROJECT

OneNeck is an expert provider of hybrid IT solutions tailored for mid-market and enterprise companies. Through a single point of accountability, OneNeck offers end-to-end, enterprise-class IT solutions, including cloud and hosting solutions, managed services, enterprise application management, professional services, IT hardware and top tier data centers. The firm sought to consolidate their ITSM platform across numerous locations and determined Cherwell and Beyond20 were the right fit.

OUR APPROACH

Beyond20 Consultants designed and implemented an initial solution that included Incident Management and quickly added the Change, Problem, and Configuration Management modules. Within two months, OneNeck had migrated 99.9% of its customers to Cherwell.

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Industry Challenges

AIOps
Security-as-a-Service
Internet of Things
User Experience

Digital Transformation for Technology

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