The Food and Beverage industry has weathered a number of challenges from food fraud and lack of traceability to production, distribution, and inventory management issues. Then there’s the threat and opportunity posed by a shift towards e-commerce.
Beyond20 has worked with industry leaders to improve operational efficiencies through automation and integrating systems across the supply chain.
As part of its ongoing goal of providing exceptional service and support to customers, this agricultural cooperative of growers of cranberries and grapefruit sought to automate its IT Service Management processes through the implementation and configuration of Cherwell Service Management. The cooperative took a holistic approach to the project – knowing to best meet their customers’ needs, a tailored solution would need to be built.
Beyond20 Solutions Consultants and Architects worked with leadership to design a custom solution for the cooperative that included automating Incident Management, Request Fulfillment, Problem Management, and Service Asset & Configuration Management via Cherwell. Our Solutions consultants also designed and implemented a self-service portal and service catalog in Cherwell – allowing customers to access whatever services they may need at any time without having to pick up the phone and call the service desk. After the build, our Cherwell Solutions Consultants conducted custom Admin Training for teams who would be using the platform to ensure they were equipped to work in the tool with confidence. Then, with continual improvement in mind, the cooperative purchased a Beyond20 System Administration package – giving them 24/7 access to our award-winning Cherwell Solutions Consultants to build out additional phases, troubleshoot if necessary, and anything else under the sun.
This California-based brewing company’s rapid growth required them to run an ever-increasing number of complex projects simultaneously. Completing each of them successfully and on time would require flawless communication between individuals, teams, and facilities – it was time for an enterprise Project Management solution. The brewery needed a platform that would unify communication channels between all sectors of the business, provide powerful, customizable reporting, and allow unprecedented cross-project collaboration.
To address these needs, Beyond20 worked with the brewing company to implement Microsoft’s Project and Portfolio Management solution. Consultants set up Project Sites for the brewery, allowing for greater collaboration between teams and consistent management of data. New resource data and reporting tools allowed teams to see the status of multiple programs at once and plan for future projects accordingly. Beyond20’s PPM solution for the brewery effectively changed the way the company worked. Open communication, a common language, and unprecedented insight into project status allowed a world-class brewing organization to grow in a way that aligned with their culture.
The OCIO of this federal agency planned to integrate multiple ITSM processes to better respond to incidents, manage assets, and streamline IT client communications through a single point of contact, in alignment with the ITIL framework. To start, they commissioned an ITIL Process assessment across 13 OCIO organizations to evaluate the overall maturity of their ITIL processes against the established industry framework. The ITIL assessment observed service desk functions, processes, and practices then reported the gaps and findings. The OCIO determined the design and launch of a Service Management Office would be the best way to correct these findings and improve overall service delivery.
After conducting a full assessment and evaluation of future process improvement activities, we identified strengths and best practices to apply toward the development of a Concept of Operations and Roadmap for the future state of this federal agency’s OCIO IT service management. Beyond20 introduced the ESC concept of operations and proposed actionable recommendations to mature the OCIO’s ITSM capabilities. The recommended goals and objectives for ESC assessment activities aligned Incident Management, Request Fulfillment, Problem Management, and Knowledge Management with ITIL best practices. The purpose was to optimize the customer experience, support business outcomes, benchmark services and maximize efficiencies, and continuously improve processes at the agency.
A vital challenge in the food and beverage market is the demand for enhanced inventory management technology in food processing, canning goods, and packaging products. There are many cloud-based, integrated digital solutions that can help companies in the F&B sector strengthen these areas. Beyond20 can assess your current infrastructure and make recommendations around improvement opportunities.
Manufacturers of all types are challenged by the security component of regulatory compliance. Because of the various federal, state, local, and industrial compliance requirements, F&B companies need complex solutions that can allow for fast, automated reporting and documentation. In the case of a recall incident, you could use these same tools for tracking and tracing to minimize impact and improve response times.
How can F&B companies take advantage of efficient, interconnected systems while also maintaining adequate governance and security? We understand the complexity and risks associated with revamping your enterprise architecture. Whatever your needs are, Beyond20 has a solution that can consolidate, fortify, and supercharge your infrastructure with the right set of digital integrations.
How can food and beverage companies implement enterprise resource planning systems to control their internal operations and manage the supply chain? Further, how do you choose the right system for your needs? Beyond20 can give you actionable advice and improvement opportunities within and across teams. Establish measurable targets and milestones across short-, medium-, and long-term timelines.
First, we collect information on the services you currently have. We do this in two ways: by taking a look at your current documentation and by analyzing tickets from your existing IT Service Management tools. We use this data to facilitate further discussion through a two-day, group workshop with stakeholders where we discuss and agree upon services and lines of service.
Once we have figured out your lines of service, we’ll work with you to build the service catalog, define your services/service-level agreements, and establish a strategic roadmap. We’ll help you determine which services should be customer-facing and which ones should be IT-facing, and we'll also help you choose a service catalog owner to manage it and identify service owners.
Funny thing about a service catalog: you need to publish it for it to have any value. For one, it helps your customers understand what you do. For another, it sets expectations. Plus, it enhances the value of IT in your customers’ eyes because they can finally see all the items they want to order. Let's plan your rollout together so everything runs as smoothly as possible.
Lastly, we’ll help you develop a policy that outlines elements such as how often you’ll review your catalog, when to add new services, and when a service should be removed. We can also establish your catalog as a configuration item (CI) so no changes are made without a request and approval process. We can even facilitate automation of your catalog through a self-service portal.