Beyond20: A ServiceNow Elite Partner
Regulations got you down? Cybersecurity threats and privacy challenges seem never-ending? Unsure how to prioritize new opportunities such as mobile banking? The financial industry is a blend of rigid tradition and forward-thinking innovation. While some elements of the sector have been slow to adopt new technologies, it’s hard to ignore the realities of a more digitally-focused economy.
Beyond20 has partnered with some of the world’s largest financial institutions to address issues from cybersecurity to IT process improvement and digital disruption.
A Fortune 500 insurance provider sought strategic IT Service Management partner as part of an enterprise-wide digital transformation initiative. Beyond20 Consultants identified and prioritized the business’ pain points and implemented Cherwell Change and Problem Management models, as well as an enterprise self-service portal. Custom Cherwell mApps for Facilities and HR management were configured and launched, as well.
Our Solutions Consultants built custom workflows, specifics forms, dashboards, external system integrations, and performed general system maintenance for the initiative. Our ITSM consulting team rounded out this phase of the engagement by working with the company to improve value streams, create a unified service catalog, and conduct a CMDB workshop and implementation.
A regional bank faced regulatory and audit requirements when it came to its IT assets. The organization desired a unified Configuration Management Database so IT could better serve its business customers. The bank also realized an opportunity to revamp its asset management and logically link assets to one another, as well as to critical ITSM processes such as Incident and Change Management.
The bank leveraged the power of Cherwell Asset Management to build a unified, consistent Configuration Management Database. It partnered with Beyond20 to build the necessary integration between CAM and CSM to manage workstations, servers, and network devices. Through focused design sessions, Beyond20 was able to deliver a solution which allows the bank to track and manage their critical IT Assets within the CSM platform without the need to abandon established asset databases throughout the organization.
A Fortune 100 insurance company that provides coverage for more than 50 million people around the world needed a solution to better manage its IT services. Executives found that by bringing a Beyond20 Solutions Consultant on board, they could augment existing staff and help implement projects with speed and accuracy.
Beyond20 helped create custom workflows, specifics forms, dashboards and reporting, external system integrations, and performed general system maintenance. Beyond20 ITSM consultants have also come aboard in an advisory capacity, helping to design processes and the company’s Service Catalog.
Cybercrime is a rising threat, and financial institutions rank high on hackers' list of targets. To avoid security disasters and ensure customers remain satisfied, the financial services industry will have to work hard to stay up-to-date. Beyond20 can help you develop an all-encompassing InfoSec Strategy that proactively mitigates these risks and prevents threats from becoming headlines.
Senior banking executives saw regulatory pressure as the second biggest disrupting factor for the banking sector. With the rise of legislation like GDPR, financial institutions of all stripes will have to remain aware and informed. How do your processes and technology align with regulation? Our experts will analyze your organization and identify compliant opportunities to improve.
The FinTech boom. Traditional institutions like banks are facing new competition from the financial technology sector, which raised $41.7 billion in the first half of 2018 and comes with greater agility and lower operating costs. How will your organization respond? Beyond20 can help you identify where new technology fits into your organization.
As technology brings improvements to other areas of our lives, customers are demanding the same of financial services. The use of banking apps rose from 21% in 2012 to 61% by 2017. The public is raising its standards and expecting more. Beyond20 can help you meet those expectations.
First, we collect information on the services you currently have. We do this in two ways: by taking a look at your current documentation and by analyzing tickets from your existing IT Service Management tools. We use this data to facilitate further discussion through a two-day, group workshop with stakeholders where we discuss and agree upon services and lines of service.
Once we have figured out your lines of service, we’ll work with you to build the service catalog, define your services/service-level agreements, and establish a strategic roadmap. We’ll help you determine which services should be customer-facing and which ones should be IT-facing, and we'll also help you choose a service catalog owner to manage it and identify service owners.
Funny thing about a service catalog: you need to publish it for it to have any value. For one, it helps your customers understand what you do. For another, it sets expectations. Plus, it enhances the value of IT in your customers’ eyes because they can finally see all the items they want to order. Let's plan your rollout together so everything runs as smoothly as possible.
Lastly, we’ll help you develop a policy that outlines elements such as how often you’ll review your catalog, when to add new services, and when a service should be removed. We can also establish your catalog as a configuration item (CI) so no changes are made without a request and approval process. We can even facilitate automation of your catalog through a self-service portal.