CHERWELL MAPP FACTORY

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Bomgar PAM Integration
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Agile Project Management
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Automated Software Deployment
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CHALLENGE

Empower your security team to control, monitor, and manage privileged users’ access to critical systems. From Cherwell, you’ll be able to launch Bomgar access sessions directly from Cherwell using Bomgar Jump Technology, require permission from Cherwell before a device is accessed via the Bomgar PAM Access Console, assign individuals responsible for granting access – and automatically notify them via email when a request is submitted, and receive access session updates, including file transfers, system information, notes, and recording.

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CHALLENGE

The Agile Development mApp provides functionality that allows users to create, maintain, and follow Agile methodology for development of processes, applications, and systems using Cherwell to track development projects over iterative sprints. The mApp leverages many of Cherwell’s out-of-the-box processes and objects to provide managers, development leads, and developers to easily follow accepted Agile processes, maintain User Stories, Product and Spring Backlogs, resources, estimation, and tasks throughout the project lifecycle.

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CHALLENGE

The Automated Software Deployment mApp provides functionality that allows users to create a list of applications users can request from the Cherwell Portal. Applications will follow an approval path if required, or be queued for install on the customer’s computer. The mApp leverages Cherwell’s out-of-the-box processes and approval engine to allow managers the ability to select which applications are available for install and require approval prior to installation.

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Team Auto-Assign
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Domain & SSL Certificate CIs
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Distribution Lists
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CHALLENGE

If you can create a process for how your tickets will be routed, you can automate it – and save your team a ton of time. This mApp takes the work out of it by automatically assigning a team based on a ticket’s classification (Service, Category, and SubCategory).

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CHALLENGE

An expired domain or SSL Certificate can cause a world of problems. The internal headache paired with the reputational damage is enough to make anyone lose sleep. Thankfully, ensuring your domain and SSL certificates are renewed on time, every time is actually pretty easy when you automate it, so that’s exactly what we did. The mApp provides two new types of configuration items (or CIs): one for tracking domain names and another for tracking SSL certificates. It includes custom statuses, registration and expiration date fields, and regular reminders when expiration dates approach, so you’ll never miss a beat.

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CHALLENGE

We all have that group of people – be they colleagues or clients – with whom we need to communicate frequently. Sometimes, this group doesn’t come together in one team or workgroup, so there isn’t an out-of-the-box way to contact them all with the same message. This mApp helps you to keep them together – and find them easily – directly in Cherwell. No more searching for names in an address book – just pick a list and go about your day. After installation, Distribution Lists will appear in the Address Book and may be added through Table Management. You’ll then be able to use distribution lists as a source of recipient information in the Cherwell Address Book. This will allow you to send to a distribution list as easily as you can an individual, team, or workgroup.

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Email Monitoring Log
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CHALLENGE

Monitor your email activities within Cherwell and eliminate the need for access to the Email and Event Monitoring service log file. It’s particularly useful for SaaS users without direct access to the server or its logs.

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CHALLENGE

Sometimes making the most of Cherwell means an extension, enhancement, or integration with another tool. Sometimes that extension or integration has yet to be built. Sometimes you’re desperately searching for SOMEONE to build said extension or integration for you so your team can go above and beyond. Sometimes you land on exactly the right page. Whatever you need, our developers can build it for you. The only thing they love more than a challenge is to see just how far Cherwell can go. So, if you have a mApp design request, just fill out the form over there to the right. We’ll get in touch right away to talk details, then get our brains working on creating you the perfect custom solution. Just like that

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