CHERWELL IMPLEMENTATION SERVICES

TRANSFORM IT SERVICE DELIVERY

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THE PROJECT

Intelligent Decisions (ID) has developed and delivered highly sophisticated IT solutions to the federal government for almost three decades. But as the company’s technology solutions became more sophisticated – including Dismounted Soldier, a fully immersive virtual training system for combat – ID realized it had to modernize its internal processes to keep up. Everyday tasks created bottlenecks, and ID executives realized that ITIL training could make these processes more manageable and automated. After a small engagement, Beyond20 was brought on to assist the company with its larger digital transformation endeavors.

OUR APPROACH

Beyond20 gave ID staff a demonstration of how Cherwell could automate certain processes, leading ID to create a prototype that would automate shipping and maintenance of Dismounted Soldier Training System Equipment. Beyond20 helped ID see the real-time status of training system shipments in Cherwell’s CMDB, immediately improving the shipping department’s productivity. Then Beyond20 consultants completed the rest of the system drawing on ID’s feedback. The solution went on to win the award for “Most Innovative Use of Cherwell” at the 2015 Cherwell Global Conference. After automating processes through Cherwell, ID reported more capacity to respond to and win RFPs, more visibility of organizational bottlenecks, and an improved bottom-line performance.

THE PROJECT

OneNeck is an expert provider of hybrid IT solutions tailored for mid-market and enterprise companies. Through a single point of accountability, OneNeck offers end-to-end, enterprise-class IT solutions, including cloud and hosting solutions, managed services, enterprise application management, professional services, IT hardware and top tier data centers. The firm sought to consolidate their ITSM platform across numerous locations and determined Cherwell and Beyond20 were the right fit.

OUR APPROACH

Beyond20 Consultants designed and implemented an initial solution that included Incident Management and quickly added the Change, Problem, and Configuration Management modules. Within two months, OneNeck had migrated 99.9% of its customers to Cherwell.

THE PROJECT

A Fortune 500 insurance provider sought strategic IT Service Management partner as part of an enterprise-wide digital transformation initiative. Beyond20 Consultants identified and prioritized the business’ pain points and implemented Cherwell Change and Problem Management models, as well as an enterprise self-service portal. Custom Cherwell mApps for Facilities and HR management were configured and launched, as well.

OUR APPROACH

Our Solutions Consultants built custom workflows, specifics forms, dashboards, external system integrations, and performed general system maintenance for the initiative. Our ITSM consulting team rounded out this phase of the engagement by working with the company to improve value streams, create a unified service catalog, and conduct a CMDB workshop and implementation.

OUR PROCESS

Design

Implementation

Training

Go-Live Support

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