CHERWELL IMPLEMENTATION SERVICES

TRANSFORM IT SERVICE DELIVERY

Aerospace & Defense
Cherwell Implementation
View Case Study
Managed Service Provider
Cherwell Implementation
View Case Study
Financial Services
Cherwell Implementation
View Case Study
CHALLENGE

Intelligent Decisions (ID) has developed and delivered highly sophisticated IT solutions to the federal government for almost three decades. But as the company’s technology solutions became more sophisticated – including Dismounted Soldier, a fully immersive virtual training system for combat – ID realized it had to modernize its internal processes to keep up. Everyday tasks created bottlenecks, and ID executives realized that ITIL training could make these processes more manageable and automated. After a small engagement, Stephen Dempsey, Senior Director, Professional Services PMO at ID, quickly realized Beyond20 was the partner ID needed to support the organization’s goals.

SOLUTION

Beyond20 gave ID staff a demonstration of how Cherwell could automate certain processes, leading ID to create a prototype that would automate shipping and maintenance of Dismounted Soldier Training System Equipment. Beyond20 helped ID see the real-time status of training system shipments in Cherwell’s CMDB, immediately improving the shipping department’s productivity. Then Beyond20 consultants completed the rest of the system drawing on ID’s feedback. The solution went on to win the award for “Most Innovative Use of Cherwell” at the 2015 Cherwell Global Conference. After automating processes through Cherwell, ID reported more capacity to respond to and win RFPs, more visibility of organizational bottlenecks, and an improved bottom-line performance.

CHALLENGE
SOLUTION
THE PROJECT

A Fortune 500 insurance provider based in Columbus, Georgia sought a strategic IT Service Management partner as part of their enterprise-wide Technology Transformation efforts. Beyond20 Consultants identified and prioritized the business’ pain points and implemented Cherwell Change Management, Enterprise Self-Service Portal, and Problem Management modules. Custom Cherwell mApps for Facilities and HR management were configured and launched, as well.

OUR APPROACH

OUR PROCESS

Design

Implementation

Training

Go-Live Support

Ready to Discuss Your Project?

Related Resources