Hunter Industries knew efficiency and visibility was essential when it comes to delivering irrigation, architectural and landscape lighting, and custom manufacturing solutions to their customers. “We also wanted a system in place to gain visibility into what was happening within IT.” Without a robust Facilities Management plan and process in place, the San Marcos-based company was experiencing challenges in maintaining the level of excellence their customers had come to expect.
Hunter Industries understood that their path to success was through leveraging their existing ITSM solution to support managing their facilities. Hunter Industries partnered with Beyond20 to provide configuration of their existing Cherwell Service Management solution. Beyond20 facilitated small focus groups within Hunter Industries’ IT department to capture and document critical components they needed to effectively manage their assets and facilities. After analyzing results and feedback, Beyond20 delivered a variety of portal dashboards that fit Hunter Industries’ IT business needs. Further, as part of a larger IT engagement, Beyond20 configured several supporting processes to fit Hunter Industries reporting requirements.
A global leader in vehicle fleet management sought Professional Services support to configure a new Cherwell Service Management system, hosted by Cherwell. The company looked to configure the following features and system functionality: HR Case Management, HR Employee Administration, Facilities Management, Supplier Management, and Active Directory and SAML. The company also required the ability to create tickets from an email listener, customize dashboards and reporting, and provide a unified self-service portal, which would allow its clients to easily submit and track HR and Facilities requests.
Beyond20 facilitated a requirements analysis & design workshop with stakeholders to define and capture their needs for the system, review Cherwell’s out-of-the-box functionality, and discuss best practices for implementation. Our Solutions Consultants then designed, built, and implemented the Facilities Management module in alignment with the company’s requirements and trained Cherwell administrators on the new functionality. The result was a process by which staff could submit tickets for facilities requests and receive automated status updates through a self-service portal.
We'll work with your team to design and build to your precise specifications; forms, business rules, notifications, even reporting. We understand that Facilities Management is not a one-size-fits-all process. We'll ensure you can maximize the functionality of your system based on your organizational needs.
Already have an app you love and want to integrate it with Cherwell? We have years of experience and expertise building custom API integrations across a vast range of applications. Let us show you what's possible.