A regional bank faced regulatory and audit requirements when it came to its IT assets. The organization desired a unified Configuration Management Database so IT could better serve its business customers. The bank also realized an opportunity to revamp its asset management and logically link assets to one another, as well as to critical ITSM processes such as Incident and Change Management.
The bank leveraged the power of Cherwell Asset Management to build a unified, consistent Configuration Management Database. It partnered with Beyond20 to build the necessary integration between CAM and CSM to manage workstations, servers, and network devices. Through focused design sessions, Beyond20 was able to deliver a solution which allows the bank to track and manage their critical IT Assets within the CSM platform without the need to abandon established asset databases throughout the organization.
Our experts will help jump start your implementation with side-by-side configuration of the CAM Agent, providing your team with the necessary knowledge to continue to succeed as your environment grows and matures.
Can’t install another Agent in your environment? No problem. We’ll build out the system to turn your SCCM data into meaningful reports (we can help discover and track non-Microsoft® assets, too).
Need to update the CAM database directly from Cherwell Service Management? We will configure specific API calls to ensure your data stays in sync. We'll design a solution for the full asset lifecycle - from purchase to retirement - unifying the procurement and asset management lifecycle in a seamless integration.