Join us to gain an in-depth understanding of the KCS methodology. If you're looking to earn an advanced certification in knowledge-centered service, we can help.

Official KCS Training Provider

Are you ready to harness the power of knowledge-centered service? As an authorized KCS training provider, we will set you up for success with exceptional instructors, classroom material, practice exams, study guides, and everything else you'll need to learn and pass your KCS certification exam with flying colors.

Need training for a group?

Get your entire team certified by our experienced trainers from the comfort of your own office.

Meet our Senior Instructors

We pride ourselves in bringing the best of the best into the classroom. All of our instructors are fully certified with years of real-world industry experience.

David CrouchITIL Expert, PMP, ACP

Instructor and Senior Advisor for Beyond20, David boasts over 20 years' experience in Information Technology and Project Management. He holds an MBA and MSIT and has expertise in IT Financial Management and Portfolio Management.

Mark HillyardCISSP, CISM, CASP, ITIL 4 MP, ITIL v3 Expert

Mark is a Senior Advisor and trainer with over 15 years' experience in Information Technology. From Service Desk associate to System Architect, he's worked on some of the largest system infrastructures supporting the internet.

Amanda CasteelITIL 4 MP, ITIL v3 Expert, CSM

Amanda is an instructor and Senior Advisor with over 14 years of leadership experience in IT Service Management. She's led large-scale hardware implementations and high-volume service desk teams in the public and private sectors.

All KCS Academy Courses

1 Courses Available
  • Foundational
  • Intermediate
  • Advanced
  • AND
  • Workshops & Simulations
  • Bundles

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