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Process makes perfect

We help organizations transform themselves into powerful, business aligned IT Service Providers

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  • Discovery Channel
  • NASA
  • Cisco Systems
  • Chase
  • Verizon
  • ge
  • Yahoo!
  • Pfizer

 

AGILE it service management

Measurable results delivered in weeks – not months or years

We deliver superior business results for our customers through the practical application of IT Best Practices. Our Agile ITSM methodology allows us to design and deploy effective people, process, and technology solutions while adapting to the inevitable barriers and surprises along the way.

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ITSM/ITIL Assessment

Gain visibility and develop a strategic ITSM roadmap

A Successful ITIL based Service Management program requires a strategic plan. Our fact based ITIL assessment provides a clear picture of where your ITSM processes are today, where they need to be, and actionable steps to get from here to there.

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What Clients Say...

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Real life examples from the instructor’s experience base made ITIL real for me.
Karl B. NASA

Looking to get the ITIL V3 Foundations certification? Look no further than Beyond20. I was completely satisfied with their methods, curriculum, and real world knowledge. Their 3-day course completely prepared me for the certification test. Give them a try; I’m sure you will agree.
Denis D. Cisco Systems

Great instructor - really helped us to understand ITIL from the bottom up!
Lawrence S. US Dept of State

Using his diverse IT background, [the instructor] had the unique ability to leverage experiences of the group to create practical scenarios that enforce ITIL training objectives. This approach provides real-world examples of how ITIL best practices are applied and reinforces the training material. Highly Recommended!
Mark W. Wells Fargo Bank

I recently took an ITIL Training course with Beyond20 and found their teaching method to be very helpful. As was guaranteed by Beyond20, I passed the certification exam at the end of the course. The instructor was extremely knowledgeable of ITSM and had relevant industry experience. I would highly recommend Beyond20. 
Damien S. Sprint Nextel

The instructor knew his stuff!  The materials were well designed and the course was well paced and very appropriate for our group.
Allan C. United States Forest Service

Rock solid work from high caliber people who are a pleasure to work with. Why can't they all be like this?
Wil L. Sears Holdings Co.

Did You Know?...

80% of mission critical IT Service downtime is caused by "people and process" failures, and only 20% is caused by technology failures?

 

Our ITSM consulting, assessment, and training services focus on people, process and technology solutions that will drive lasting results - BEYOND20.

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Free WhitePaper

Developing and Managing Effective SLAs

The Service Level Management process represents the heart of any ITSM program. This paper discusses the challenge of meeting customer expectations and reducing waste while providing actionable techniques for successfully developing and managing effective Service Level Agreements.

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A Metrics Driven Approach
to ITSM

We deliver results that exceed expectations

We begin each project with a thorough understanding of our client’s specific business goals. By focusing on outcomes, we’re able to establish target metrics and formulate a clear plan to leverage people, process, and technology solutions to deliver results.

Our customers love the fact that we hit deadlines, stay on budget, and maintain open communication at all times. That’s why Dun & Bradstreet awarded Beyond20 a 5-Star rating for outstanding service and quality after interviewing our clients!

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Training & Certification

Practical, real world training
delivered by practicing experts

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BEYOND20 is proud to be a Project Management Institute (PMI®)Registered Education Provider (REP).
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Beyond20 offers ITIL Training, Scrum Training, and Project Management Training from office locations in Washington DC, Fairfax, VA, Phoenix, and San Diego, as well as Onsite Training worldwide. 

PMI®, PMP®, and PMBOK® are registered trademarks of the Project Management Institute, Inc. registeredin the United States and other nations. PRINCE2® is a registered trademark of the Cabinet Office.ITIL® is a Registered Trade Mark of the Cabinet Office. The Swirl logo™ is a Trade Mark of the Cabinet Office. CobiT® is a registered trademark of the Information Systems Audit and Association (ISACA) and the IT Governance Institute.ISACA COBIT® 5 Content© 2012 ISACA®. All rights reserved. The International Organization for Standardization (ISO)is a non-governmental organization which is a network of the national standards institutes of 163 countries. ISO is the owner of the ISO/IEC 20000 and the ISO/IEC 27000 standard series.

Beyond20 © 2006-2013.