IT Service Management Blog

Four Essential Tips for Passing the ITIL Foundations Exam

May 27, 2017 1:28:22 PM by Amanda Fairbrother

Congrats on deciding to take the plunge and get ITIL Foundations certified! If it’s been a minute since you’ve sat for an exam, you may be a little anxious about the whole thing. Totally...

Making Process Design Sexy

May 16, 2017 1:16:08 PM by Erika Flora

You’re not going to believe this, but there are a lot of people out there who don’t find process improvement sexy. (Who ARE these people?) Technology is sexy, sure. That one’s a given. Training...

MythBusters: ITIL Edition

May 16, 2017 9:53:31 AM by Bruce the Dragon

I’ve heard a lot of negative talk about ITIL over the years. Some say they tried it, it doesn’t work and it should die. Some say they tried to implement it, it didn’t work, and it should die. And...

When ITIL Progress has Stalled: How to Take Improvement to the Next Level

May 10, 2017 9:28:49 AM by Erika Flora

SCENE: You’ve implemented a few ITIL processes; Incident, Problem, Change, Request, and a few other processes are doing pretty well. BUT! You’ve hit a wall. You’ve gone about as far as your...

Top 5 Insightful, Experienced, Creative IT Service Management Experts to Watch in 2017

May 4, 2017 11:25:14 AM by Lindsey Semon

In a world teeming with ITSM Consultants, it can be difficult to separate the wheat from the chaff, the visionaries from the worker bees, the Simons from the Garfunkels. Luckily, we keep a pulse...

Quick-Fire Rundown: Which Cyber Security Cert is Right for You?

Apr 28, 2017 3:11:41 PM by Bruce the Dragon

Okay, let me tell you a few things about cyber security, why it's important, and what certification is right for you - because I’m something of an authority on this, being a dragon and all.

Why a Service Catalog Workshop is Worth the Investment

Apr 25, 2017 5:52:51 PM by Amanda Fairbrother

 Let's start with a definition: What is a Service Catalog, anyway? I’ll keep this relatively brief because we have roughly one thousand (lie) other blog posts on the matter. A Service Catalog is...

Beyond Beans, the Anatomy of Enlightened IT Service Costing: The first and Second Partitions, the Heart and the Backbone

Apr 23, 2017 5:14:34 PM by David Crouch

Dear Reader,

Into the blind world of IT costing we have now descended. Having learned about bean counting in our last journal, we delve deeper. Abandon me not! Rather, let me be your guide on...

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