Beyond20 is pleased to announce that its Principal, Erika Flora, will be a Lead Editor for AXELOS’ next major publication, ITIL 4 Digital & IT Strategy. Following the release of ITIL 4, the book will explore key concepts surrounding digital transformation, new technology adoption, and customer experience.

“We’re writing a book that addresses the struggles many IT leaders are currently dealing with,” said Flora. “It will provide guidance on how organizations can not only remain relevant but thrive in today’s digital age.”

AXELOS, the proprietor of the ITIL framework, intermittently releases literature with guidance on service management challenges. As a Lead Editor for the upcoming text, Flora is recognized as an authority in the IT service management world.