Erika Flora, CEO and president of Beyond20, joins Cheddar on live television for its “Creating Connections” segment. Alongside Jill Wagner, Flora explores people, process, and technological tools that can help businesses become more digitally connected in the new year.

“Regardless of the industry you’re in, or the size of your organization, the thing that we all have in common is the need to innovate – and to kick it into another gear this next year because there’s going to be some fierce competition.”

The full segment is accessible on Cheddar.com. Flora has been invited for a slew of interviews on a variety of platforms over the last several months, and she is expected to continue the conversation about IT service management, innovation, digital strategy, and “pandemic-proofing” organizations moving forward.