Andy Rivers, Director of Professional Services at Beyond20, has been selected to present “Creating a Unified Service Catalog” at the 2017 Cherwell Global Conference in Colorado Springs, CO. The interactive session will explore and resolve common challenges faced by distributed IT organizations when designing and building a service catalog.

Former Associate CIO of the University of Tennessee system, Andy has over fifteen years’ experience with IT Service Management and CyberSecurity in the public and private sectors. His innovative approach to service catalog design has distinguished him as a leader in the industry as evidenced by his invitation to speak across the country at events such as Educause Connect, Fusion, and HDI.  At CGC, Andy will be presenting the unified catalog Beyond20 helped the University of North Carolina at Charlotte create.

“For many organizations, creating a service catalog is a deceptively simple task,” said Rivers. “IT organizations offer so much to customers that it can become difficult to simplify, organize, and clearly communicate those offerings in a way that makes sense to and engages our customers. It is a true joy to guide our customers through the process of creating this foundational component of their ITSM journey.”