Beyond20 Awarded NASA SEWP VI Contract
Beyond20, a ServiceNow Elite Partner specializing in technology consulting, implementation, and managed services, announced today that it has been awarded…
ServiceNow started with a strong foundation in IT Service Management, but it’s value now reaches far beyond IT. For organizations looking to improve service delivery across the enterprise, ServiceNow can provide a shared platform for requests, workflows, approvals, reporting, automation, and continual improvement.
In this white paper, Beyond20 explains what Enterprise Service Management is, why it matters, and how ServiceNow helps organizations create a more connected service experience for employees and customers. You’ll learn how ESM can reduce technology sprawl, support cross-functional collaboration, improve visibility into service performance, and make it easier for teams to manage work that crosses departmental boundaries.
Uncover common ESM implementation challenges, including change resistance, legacy tools, governance, and the need for executive alignment. You’ll get practical guidance on where to start, including the role of Organizational Change Management, Service Management Offices, ITIL maturity, ServiceNow platform health, training, and workflow optimization.
What you’ll learn:
Beyond20 is a ServiceNow Elite Partner dedicated to changing work life for our clients through rapid time to value across the ServiceNow platform. We help organizations make ServiceNow work in practice and for people, combining platform-spanning expertise, practical guidance, and hands-on delivery to help teams move with confidence and see value faster.