SERVICENOW FOR EDUCATION

Supporting Students, Faculty, & Staff with Smarter Workflows

Schools, districts, colleges, and universities support far more than classrooms. Technology teams are responsible for identity, cybersecurity, research and administrative systems, facilities, employee services, student experiences, and a growing AI agenda, often with finite budgets and lean teams.

Beyond20 helps education organizations use ServiceNow across those priorities, connecting services and workflows while building the governance, visibility, and internal capability needed to keep adapting as the academic environment changes.

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Where Education Operations Break Down

The academic calendar creates predictable pressure, but the bigger challenge is breadth. Technology leaders are supporting more systems, more users, more risk, and more expectations without unlimited people or funding.

A Complex Digital Campus

Students, faculty, researchers, staff, facilities, and administrators depend on different systems and services that still have to work together.

Cybersecurity & AI Governance

Identity, sensitive data, research environments, and rapidly expanding AI use create governance responsibilities that cross the institution.

Too Many Priorities, Finite Resources

Modernization, cybersecurity, classroom technology, AI, and institutional initiatives compete for the same budgets and technical teams.

Seasonal Demand

Start of term, enrollment, hiring, and other predictable surges put pressure on teams while users expect easier, more responsive digital experiences.

One Platform for Every Challenge

ServiceNow brings student, faculty, staff, and operational workflows together on one platform.

These are the products education teams turn to most:

IT Management
(ITx)

ITSM, ITAM, and ITOM help education teams manage the technology behind classrooms, research, administration, and campus operations. From classroom technology issues to infrastructure incidents, teams can see what is affected, who owns the work, and what needs attention next.

Integrated Risk Management (IRM)

IRM helps education leaders manage risk across cybersecurity, research, compliance, third parties, and institutional operations. Instead of tracking issues across separate spreadsheets and systems, teams can connect risks to the services, systems, and responsibilities they affect.

Strategic Portfolio Management (SPM)

SPM helps institutions prioritize projects, funding, and resources across competing academic and administrative needs. Leaders gain a clearer view of what is underway, what is planned, how resources are allocated, and how investment are supporting institutional priorities across the organization.

Customer Service Management (CSM)

CSM gives students, faculty, and staff a more consistent way to get help across departments. Requests involving admissions, housing, facilities, technology, finance, or other campus services can be routed to the right team without sending users searching for the right office or contact themselves.

How Beyond20 Supports Education Organizations

Beyond20 helps education organizations design ServiceNow around the institution rather than a single queue or department. That can begin with IT and expand into employee services, facilities, security, portfolio management, asset visibility, and other shared workflows as priorities evolve.

Create consistent service experiences across IT and other campus or district functions without forcing every department into the same process.

Connect identity, onboarding, access, employee, and technology workflows across the systems and teams involved in each transition.

Give security and technology leaders stronger coordination and visibility around vulnerabilities, incidents, risk, and governance.

Improve portfolio and resource visibility so leaders can make better tradeoffs across modernization, cyber, AI, and institutional initiatives.

Use knowledge, automation, self-service, and AI to reduce repeat work and help lean teams support more people without lowering service quality.

What This Looks Like in Practice

From day-to-day campus needs to institution-wide priorities, the work of higher education rarely stays within one department. ServiceNow can help connect the people, processes, and information needed to keep that work moving.

Here’s what that looks like in practice.

Make a high-pressure campus moment easier to manage

Move-in, start of term, enrollment deadlines, and other seasonal peaks can generate demand across IT, facilities, access, student services, and administrative teams at once. ServiceNow can give people a clear place to get help while coordinating ownership behind the scenes.

Beyond20 helps design the experience and workflows so different departments can keep the processes they need while users get a more consistent experience and teams have better visibility into demand.

Coordinate identity and access through constant change

Students graduate, employees join and leave, faculty change roles, contractors rotate, and access requirements shift continually. When every system depends on separate updates, delays and control gaps become difficult to avoid.

ServiceNow can coordinate the work across HR, identity, IT, security, and application owners. Beyond20 helps define the process, ownership, approvals, and integrations so access changes are easier to manage and easier to audit.

Make technology priorities easier to defend

Education leaders are balancing cybersecurity, AI, infrastructure, classroom technology, administrative modernization, and strategic institutional initiatives. A long list of priorities is not the same as a portfolio.

ServiceNow SPM can provide a clearer view of initiatives, dependencies, resources, and progress. Beyond20 helps establish the governance and portfolio practices around that visibility so leaders can make tradeoffs and communicate decisions with confidence.

Put AI to work with the right guardrails

AI can improve self-service, knowledge access, administrative work, and employee productivity, but institutions also have to consider sensitive data, research environments, governance, and responsible use.

Beyond20 helps education organizations assess readiness, identify practical workflow opportunities, and build the data, governance, and process foundation needed to use AI in ways the institution can support over time.

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SERVICENOW FOR EDUCATION

Supporting Students, Faculty, & Staff with Smarter Workflows

Where Education Operations Break Down

One Platform for Every Challenge

IT Management
(ITx)

Integrated Risk Management (IRM)

Strategic Portfolio Management (SPM)

Customer Service Management (CSM)

How Beyond20 Supports Education Organizations

What This Looks Like in Practice

Make a high-pressure campus moment easier to manage

Coordinate identity and access through constant change

Make technology priorities easier to defend

Put AI to work with the right guardrails

Tab Content

A Few of Our Education Clients

See the Impact

Bring Clarity to Campus Services

SERVICENOW FOR EDUCATION

Supporting Students, Faculty, & Staff with Smarter Workflows

Where Education Operations Break Down

One Platform for Every Challenge

IT Management (ITx)

Integrated Risk Management (IRM)

Strategic Portfolio Management (SPM)

Customer Service Management (CSM)

How Beyond20 Supports Education Organizations

What This Looks Like in Practice

Make a high-pressure campus moment easier to manage

Coordinate identity and access through constant change

Make technology priorities easier to defend

Put AI to work with the right guardrails

Tab Content

A Few of Our Education Clients

See the Impact

Bring Clarity to Campus Services

IT Management
(ITx)