Design around real services
Connect teams and data
Build configurable workflows
Improve digital access
Support adoption from day one
Constituents have a consistent way to find services, submit requests, provide information, and check status.
Departments can work from shared case information, workflows, and data instead of managing handoffs across disconnected systems.
Teams can track case volume, service demand, backlogs, processing times, and performance across programs.
Configurable workflows make it easier to respond to policy changes, new programs, and changing service requirements.
ServiceNow identifies six primary PSDS use cases: Investigative Case Management, Benefits Management, Grant Administration, Licensing and Permitting, Information Requests, and Service Requests.
Beyond20 can also configure additional case types and workflows around your organization’s specific programs and services.
Yes. ServiceNow PSDS can integrate with existing systems and data sources.
Beyond20 helps connect those systems so information can move between PSDS and the applications your departments already rely on.
No. PSDS can be implemented in phases.
Many organizations begin with a priority service or department and expand to additional programs once the initial workflows and service model are established.
Yes. PSDS can support digital service experiences across web, mobile, phone, and in-person interactions.
Constituents can use self-service capabilities for activities such as submitting requests, checking status, providing information, and scheduling appointments.
ServiceNow PSDS includes AI capabilities that can support activities such as routine inquiries, document processing, case narratives, predictive analytics, and workflow automation.
AI Control Tower also provides centralized visibility and governance for AI across the platform.
Yes! Beyond20 provides training, optimization, enhancements, and ongoing platform support after go-live through our Momentum Managed Services offering.
Clients choose Beyond20 because we take a practical, outcome-focused approach to ServiceNow. That means fewer assumptions, less overengineering, and solutions built to actually run day-to-day operations, not just look good in a demo.