SERVICENOW FOR MANUFACTURING

When Operations Are Connected, Production Stays on Track

Manufacturers depend on a growing mix of plant technology, enterprise systems, connected assets, and specialized teams. When those pieces are managed separately, small problems can become production losses and large initiatives become harder to coordinate across plants.

Beyond20 helps manufacturers use ServiceNow to connect the work behind production: day-to-day response, asset and service visibility, security and risk, modernization initiatives, and the improvements that help teams do more with the capacity they have.

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Where Operations Break Down

Manufacturing technology leaders are balancing uptime with modernization, security, cost, and workforce constraints. The platform has to support what is happening on the floor today while giving leaders a clearer way to manage what comes next.

Production Resilience

Plant systems, connected equipment, infrastructure, and supporting teams have to recover quickly when something threatens output.

Asset & Technology Visibility

Equipment, software, devices, infrastructure, and service relationships are difficult to manage when ownership and lifecycle data live in different places.

Modernization Across Plants

Automation, plant technology, cybersecurity, and enterprise initiatives compete for the same specialized people and investment.

A More Capable Workforce

Experienced teams are being asked to cover more ground, making automation, knowledge, and repeatable processes increasingly important.

One Platform for Every Challenge

ServiceNow connects plant operations, technology, assets, workforce, and service workflows on one platform.

These are the products manufacturing teams turn to most:

IT Management
(ITx)

ITSM, ITAM, and ITOM help manufacturers support the applications, infrastructure, devices, and services behind production. Teams can see how incidents affect plants, systems, and business services before small problems become larger disruptions.

Integrated Risk Management (IRM)

IRM helps manufacturing organizations manage risk across cybersecurity, suppliers, facilities, compliance, and operations. Leaders get a shared view of issues and controls tied directly to the systems and processes they support, helping teams prioritize response and remediation.

Operational Technology (OT) Management

OT Management helps bring visibility to the physical technology running across plants and production environments. Teams can better understand asset health, dependencies, vulnerabilities, and maintenance needs across connected equipment.

Customer Service Management (CSM)

CSM helps coordinate service across distributors, dealers, suppliers, and clients. Cases involving product issues, service requests, orders, or partner support can move across teams with the right context, giving everyone a clearer view of ownership, status, and next steps.

How Beyond20 Supports Manufacturing Organizations

Beyond20 works with manufacturing organizations to design ServiceNow around the realities of plants, regions, shared services, and enterprise technology. We bring process discipline and platform expertise to the work so teams can respond consistently today without creating a structure that limits what they can improve tomorrow.

Connect incidents, maintenance-related work, infrastructure events, and supporting teams around clear ownership and response.

Improve visibility into assets, services, dependencies, ownership, and recurring technology issues across locations.

Coordinate security, risk, IT, and plant stakeholders when vulnerabilities or disruptions require action across teams.

Give leaders a clearer view of strategic initiatives, capacity, dependencies, and where investment is getting stuck.

Use workflow automation, self-service, knowledge, and AI where they can remove repeat work and help skilled teams focus on higher-value problems.

What This Looks Like in Practice

The strongest ServiceNow programs in manufacturing do more than standardize how issues are logged. They create a connected foundation for keeping plants running, managing technology risk, delivering change, and improving how work gets done.

Keep a production disruption from becoming a prolonged outage

A plant experiences a recurring technology issue that is beginning to affect throughput. ServiceNow can connect the event to the affected asset or service, bring the right teams into the response, preserve what happened across shifts, and make related history visible in the same place.

Beyond20 helps define the relationships, ownership, workflows, and escalation paths so the response reflects how the plant really operates. Over time, recurring patterns become easier to identify and address before they become the next stoppage.

Know what the business is depending on

Plants rely on a large technology estate that can include equipment, software, endpoints, infrastructure, integrations, and third-party services. When those records are disconnected, teams have less context when something changes or fails.

Beyond20 helps organizations improve the data and processes behind asset and service visibility so teams can understand what they own, what supports critical work, who is responsible, and where lifecycle or dependency risks need attention.

Move modernization initiatives with clearer priorities

Plant upgrades, cybersecurity work, automation programs, infrastructure changes, and enterprise initiatives often compete for the same people. Leaders need a reliable view of commitments and capacity before another priority is added.

ServiceNow SPM can connect strategic priorities to the work and resources required to deliver them. Beyond20 helps shape the governance and portfolio practices around the platform so leaders can make tradeoffs with better information and keep important initiatives moving.

Recurring issues turn into prevention

Not every alert, request, or repeat question should require a skilled person to coordinate the next step. ServiceNow can automate routine actions, surface knowledge, and use AI in governed workflows where the expected action is clear.

Beyond20 helps identify where automation makes sense, put the right controls around it, and design the surrounding process so technology adds capacity instead of creating another layer for teams to manage.

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SERVICENOW FOR MANUFACTURING

When Operations Are Connected, Production Stays on Track

Where Operations Break Down

One Platform for Every Challenge

IT Management
(ITx)

Integrated Risk Management (IRM)

Operational Technology (OT) Management

Customer Service Management (CSM)

How Beyond20 Supports Manufacturing Organizations

What This Looks Like in Practice

Keep a production disruption from becoming a prolonged outage

Know what the business is depending on

Move modernization initiatives with clearer priorities

Recurring issues turn into prevention

Tab Content

A Few of Our Manufacturing Clients

See the Impact

Keep the Line Moving

SERVICENOW FOR MANUFACTURING

When Operations Are Connected, Production Stays on Track

Where Operations Break Down

One Platform for Every Challenge

IT Management (ITx)

Integrated Risk Management (IRM)

Operational Technology (OT) Management

Customer Service Management (CSM)

How Beyond20 Supports Manufacturing Organizations

What This Looks Like in Practice

Keep a production disruption from becoming a prolonged outage

Know what the business is depending on

Move modernization initiatives with clearer priorities

Recurring issues turn into prevention

Tab Content

A Few of Our Manufacturing Clients

See the Impact

Keep the Line Moving

IT Management
(ITx)