Understanding the Common Service Data Model (CSDM) in ServiceNow
The Common Service Data Model (CSDM) serves as a unified framework that helps organizations manage and illustrate their services and related data…
As you undertake the effort to migrate from Cherwell to ServiceNow, it’s critical that all dimensions of your service management practice are addressed – including those beyond the tech. Achieving a seamless migration while avoiding service degradation and other risks requires a clear path forward to manage and execute the change on an organizational level.
This detailed white paper, authored by our Cherwell, ServiceNow, and organizational change experts, will help you create that clear path. It outlines risks and opportunities to keep in mind throughout the migration process and dives deep into the following areas:
Whether you’re an admin tasked with nailing down the project checklist or a senior executive wanting to take risk out of your ServiceNow migration, this white paper will be your north star as you prepare to make it successful. Don’t miss it!
