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Management Team


Erika Flora, PgMP, PMP, PRINCE2, CSP, ITIL Expert


Erika started her career as a Microbiologist turned Project Manager and has always had a passion for improving how companies manage work and serve their customers. She founded Beyond20 in 2006.

Through the company's growth, Erika has given back to the community as an adjunct professor of Project Management at San Diego State University (SDSU) as well as a board member and volunteer with a number of professional and charitable organizations. She holds a Masters from the University of Florida (Go Gators!) and is a prolific writer and presenter on a variety of technical and business topics. When she's not at work, you'll find Erika performing with her improv troupe, Swoonface.

Brian Flora, CSM, ITIL Expert


Brian Flora is a Principal Advisor at Beyond20. With over 12 years of IT experience, Brian has managed and improved IT Operations in companies including GoDaddy.com, NetApp, and the Palo Verde Nuclear Plant. He is a popular speaker and writes a regular column for CIO Magazine covering topics in ITIL and IT Service Management.

Brian attended the W.P. Carey School of Business at Arizona State University and is a certified ITIL Expert.

Andy Rivers, CSM ITIL Expert

Andy Rivers, CSM ITIL Expert
Senior Advisor

Andy Rivers is an instructor and lead consultant at Beyond20. Andy has worked in IT for over 15 years, and has extensive experience in the Higher Education arena. Before joining the Beyond20 team, Andy was the Associate CIO for University of Tennessee, where he was responsible for implementing statewide projects and initiatives for the university’s four campuses and three institutes.

Andy holds a Bachelors Degree in MIS and a Masters Degree in Telecommunications System Management (TSM), with a variety of IT certifications including ITIL Expert, Certified Scrum Master, and Security+.