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ServiceNow Customer Service Management (CSM)
SERVICENOW CUSTOMER SERVICE MANAGEMENT
DELIVER AUTOMATED + EFFORTLESS EXPERIENCES FOR YOUR CUSTOMERS
Empower your employees to instantly meet customer needs
Beyond20 can help you reduce costs while delivering seamless customer service experiences with ServiceNow CSM on the NOW Platform. Create easily manageable customer service solutions by uniting the front, middle, and back-office operations into one streamlined unit. With modern technology, you can resolve issues proactively and handle all service requests instantly.
Capabilities that scale with your business
Optimize Processes
Automate Resolution
Empower Employees
Streamline operations across the front, middle, and back office
Enable work to flow efficiently across departments with process optimization, proactive customer service playbooks, performance analytics, and continual improvement management.
Enable self-service across channels and automate resolution
Take customer self-service to the next level by automating and routing requests to the right teams and allowing customers to engage on their channels of choice.
Embolden your people to solve cases quickly
With predictive intelligence, guided decisions, and advanced workforce assignment your employees can solve cases from a single workspace with built-in contextual guidance.
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