Beyond20, a ServiceNow Elite Partner, has earned the ServiceNow IT Service Management Advanced Validated Practice, recognizing the strength and maturity of the company’s ITSM capabilities.
ServiceNow awards Validated Practice designations following a detailed assessment of a partner’s expertise, delivery approach, client outcomes, and ability to support successful implementations. The evaluation included extensive preparation and interviews with members of Beyond20’s leadership and delivery teams.
“This recognition reflects the depth of knowledge and experience our team brings to every ITSM engagement,” said Joanna Anderson, Director of Technical Consulting at Beyond20. “Our consultants combine strong ServiceNow expertise with a deep understanding of service management processes, governance, and the way people work. I’m incredibly proud of the team and how clearly they demonstrated that expertise throughout the assessment.”
Beyond20’s ServiceNow ITSM practice is grounded in deep ITIL expertise developed across decades of service management work. The company’s team includes multiple ITIL Masters and published ITIL authors, and CEO Erika Flora served as lead editor of the ITIL 4 publication Digital and IT Strategy. This experience gives Beyond20 a strong foundation for helping clients connect ServiceNow capabilities with sound service management practices, governance, and long-term organizational goals.
The achievement builds on Beyond20’s existing ServiceNow Strategic Portfolio Management Validated Practice, further demonstrating the company’s ability to help organizations connect IT service delivery with broader business priorities, investments, and long-term plans.
“Earning an Advanced Validated Practice is a meaningful recognition of the care, discipline, and expertise our team brings to our clients,” said Erika Flora, CEO of Beyond20. “It reflects years of investment in our people, our delivery approach, and the service management capabilities we have built across both ITIL and ServiceNow. We are incredibly proud of the team and excited about the opportunities ahead.”
Beyond20 helps organizations plan, implement, improve, and expand ServiceNow ITSM capabilities, including incident, problem, change, request, and knowledge management; Employee Center; Service Operations Workspace; CMDB and CSDM alignment; automation; governance; continual improvement; and AI capabilities such as Now Assist, Virtual Agent, intelligent search, and agentic workflows.
Beyond20 is a ServiceNow Elite Partner with a mission of Changing Work Life. We specialize in advisory, implementation, and ongoing support across the ServiceNow platform, from core operational workflows to native AI-enhanced experiences.
With more than 20 years in business, our team brings deep platform expertise, practical experience, and a human-centered approach to every engagement. We help teams simplify complex processes, improve how work gets done, and get lasting value from their ServiceNow investment.
Learn more about Beyond20 at www.beyond20.com.
Beyond20 is a ServiceNow Elite Partner dedicated to changing work life for our clients through rapid time to value across the ServiceNow platform. We help organizations make ServiceNow work in practice and for people, combining platform-spanning expertise, practical guidance, and hands-on delivery to help teams move with confidence and see value faster.
