ServiceNow for the State & Local Government Industry

How Beyond20 Supports SLG Organizations

State and local government teams need to keep work moving for residents while giving leaders confidence that nothing is falling through the cracks. That means making day-to-day work easier for frontline staff without slowing decisions or adding complexity.

Beyond20 brings ITIL discipline and an advisory approach to every state and local engagement, the same standard behind our mission to change work life for the people who keep public services running.

Put AI to work in real government workflows, including governed solutions built on Claude through our partnership with Anthropic, with clear data access rules, approval points, human oversight, and a way to measure whether it's delivering value.

When a security issue hits, it rarely stays inside one agency. Coordinate vulnerability, risk, and incident response across agencies, vendors, and technology teams so everyone can see impact and ownership in one place.

Connect priorities, funding, and delivery progress across the portfolio with Strategic Portfolio Management, so leaders can weigh competing investments and make tradeoffs with real data behind them.

Modernize resident and employee services so people get a consistent, accessible experience, even while cross-agency workflows continue to coexist with legacy systems being replaced or improved.

Get one view across services, applications, infrastructure, cloud resources, assets, and the dependencies between them, so modernization and resilience decisions start from real context instead of guesswork.

Replace redundant, siloed platforms with one common ServiceNow operating model, so departments stop manually reconciling work between systems that don't talk to each other.

What This Looks Like in Practice

Constituents deserve services that consistently deliver real results, and public servants deserve systems that support that mission day in and day out.

Put AI to work where it makes sense

Beyond20 identifies where AI can make a real difference in processes like constituent intake, licensing, inspections, internal requests, benefits support, and document review — work that often includes repetitive tasks well suited to automation. We configure ServiceNow to classify requests, summarize information, route work, and prepare the next step, with approvals, permissions, and human review built into the process from the start.

We also help organizations decide what information AI should draw on, where people still need to make the final call, and how to measure whether the AI is actually delivering value.

Coordinate cyber response across teams

A security issue rarely stays contained to one team or system. It can affect shared infrastructure, public services, vendors, local partners, and multiple agencies at once.

Beyond20 designs the ownership, escalation paths, and workflows that let teams see what's affected, assign the right work, track dependencies, and coordinate response across organizational boundaries, all built on ServiceNow, so everyone involved knows what needs to happen and who's responsible for it.

Decide what gets priority

Legacy systems, cybersecurity, cloud projects, accessibility, data initiatives, AI, and digital-service improvements can all feel urgent, but budgets and specialist capacity are limited.

Beyond20 builds the processes behind these investment decisions, using ServiceNow SPM to give leaders a clearer view of priorities, costs, resources, dependencies, risk, and progress across every initiative. That makes it possible to compare competing needs, adjust when priorities shift, and put resources where they'll have the greatest impact.

Improve digital services without replacing everything

A resident or employee may see one simple service, but behind it could be identity tools, payment systems, documents, approvals, field teams, and older applications.

Beyond20 maps the handoffs, integrations, ownership, and exceptions behind the service, then brings those pieces together in ServiceNow into a more consistent experience without requiring every system to be replaced first. That means organizations can improve the experience now while larger technology plans continue to take shape.

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A Few of Our State & Local Government Clients

Purchasing Information & SLG Contract Vehicles

The fastest, easiest ways to work with us.

UEI: MLYGWA4C1RB8
DUNS: 006078659
CAGE Code: 5ADL9

NAICS Codes: 541511, 541512, 541519, 541614, 611420, and 611430

FSC Codes: 6910, 7435

PSC Codes: AD26, AE20, AE26, AF15, AF16, R407, R408, R419, U008, and U009

Business Size: Small

Shipping Point: FOB Destination

Terms: Net 30 on approved credit

Please address purchase and remittance orders to:
Beyond20
60 E Rio Salado Drive
Ste. 900
Tempe, AZ 85281

Main: 866-856-3117
Fax: 202-905-0326

We’re certified by the Small Business Administration as a participant in the 8(a) Business Development Program. Our certification was established June 10, 2016 and will expire June 10, 2026.

We are an 8(a) Woman-Owned, Minority-Owned Small Disadvantaged Business, as certified by the Small Business Administration (SBA).

As an 8(a) participant, agencies can award Beyond20 sole-source contracts up to $4 million. With a streamlined acquisition process Beyond20 can help agencies work towards their 8(a) small business goals.

Businesses interested in working with Beyond20, as a prime or as a sub, can reach out to our Washington, DC office.

Beyond20 is a SBA Women-Owned Small Business (WOSB) certified via WBENC.

WBENC is an approved third-party certifier for the SBA’s Women Owned Small Business (WOSB) Federal Contracting program. More information can be found here.

Contract GS-35F-137AA

We offer the GSA Schedule as a contract vehicle for all our government customers. The E-Government Act of 2002 allows all state and local government agencies to make IT purchases off of the GSA Schedule.

Term: January 1, 2013 – December 31, 2027

Through our GSA Schedule 70 contract we are able to offer software solutions, professional services, and training courses.

We provide software and professional services under the following SINs:
132-32 – Term Software Licenses
132-33 – Perpetual Software Licenses
132-34 – Maintenance of Software as a Service
132-50 – Training Courses
132-51 – Information Technology Professional Services

For training, in addition to ITIL certification training, the contract allows access to Project Management Training, Certified ScrumMaster (CSM) training, Certified Scrum Product Owner (CSPO) Training, ISO/IEC 20000 Training, and Project Management Simulations.

GSA Pricelist

Contract 47QTCB22D0091

The best-in-class 8(a) STARS III GWAC is a small business set-aside contract that provides flexible access to customized IT solutions from a large, diverse pool of 8(a) industry partners.

The 8(a) STARS III GWAC:

Expands capabilities for emerging technologies,
Supports both outside of the continental United States (OCONUS) and CONUS requirements,
Features limited protestability up to $10M, and
Offers expert guidance from the GSA team, including free scope review services and market research

Stars III Program Manager:

Erika Flora
866.856.3117
erika.j.flora@www.beyond20.com

Contract N00178-21-R-7000

The SeaPort NxG Contract provides for engineering and program management services that span the entire spectrum of mission areas and technical capabilities supported by the Department of the Navy (DON).

In response to Task Orders issued under this contract by the Naval Sea Systems Command, Naval Information Warfare Systems Command, Naval Supply Systems Command, Military Sealift Command, Naval Facilities Systems Command, Office of Naval Research, Naval Air Systems Command, Strategic Systems Programs, or the United States Marine Corps, Beyond20 provides support that potentially spans the entire spectrum of mission areas and technical capabilities supported by the Department of the Navy (DON) ordering activities.

Services within the two categories (engineering and program management) and 23 functional areas may be performed under this contract for new and existing product areas, programs, or missions which are assigned to these activities during the life of the contract.

Contract Prime HHM402-21-D-0105

Beyond20 is included in the Defense Intelligence Agency’s Solutions for the Information Technology Enterprise III (SITE III) contract vehicle. SITE III provides strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the agency’s infrastructure, systems, and applications.

Contract MHEC MC01-S03

Beyond20 is a contract supplier for the Massachusetts Higher Education Consortium, a purchasing group that includes public and private colleges and universities, municipalities, and government agencies across New England.

We are able to sell IT Project, Business, and Technical Services to participating members.

Contract #8943543

We’re a valid vendor on General RFP 3850 (Information Systems Consulting Services) with the Mississippi Department of Information Technology Services that covers consulting and training services.

Mississippi state entities seeking IT training or consulting services can leverage this contract to obtain them.

More information can be found here.

Contract SP4701-15-R-0030

Beyond20 was included in the J6 Enterprise Technology Services (JETS) contract to support technology service requirements across the Defense Logistics Agency (DLA).

JETS contractors provide the full range of IT services, technical and management expertise that support applications, software, hardware, infrastructure, and systems across the DLA IT Enterprise. Also support administrative program management support for IT program offices.

Contract TX-DIR-CPO-6226

Under the DIR-CPO-6226 contract, Beyond20 offers:

Application Development, Maintenance, and Support, Technology Upgrade, Migration, and Transformation; and Enterprise Resource Planning (ERP)
IT Assessments, Planning, Independent Verification and Validation (IV&V), and Market Research, Procurement Advisory, and Contract Implementation Services
Project and Program Management

For further information, view the full contract here.

CMAS Agreement Number: 3-25-07-1046

Beyond20 will offer the following product/service codes:

IT CONSULT-SYSTEM IMPLEMENT, IT CONSULT-SOFTWARE DEVELOP, IT CONSULT-SYSTEM INTEGRATION, IT CONSULT-STRATEGIC PLANNING

SERVICENOW FOR STATE & LOCAL GOVERNMENT

Public Service, Built for What's Ahead

Where SLG Operations Break Down

How Beyond20 Supports SLG Organizations