Design employee-centric HR experiences
Standardize and automate HR processes
Improve visibility and performance
& integration
Integrate HR with the enterprise
Drive adoption and change
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Employees have one clear place to go for HR help, with consistent answers and less confusion around policies, benefits, and processes.
Requests move faster with fewer follow-ups, fewer emails, and less manual work across HR teams and managers.
HR and managers gain clear insight into request volume, workload, ownership, and status, making it easier to prioritize and manage work.
HR processes become standardized and secure, with structured workflows and built-in privacy for handling sensitive employee matters.
HRIS and HCM platforms are designed to manage employee data and core HR operations. They act as systems of record for things like employee information, payroll, job data, and, in many cases, talent and performance management. Common examples include Workday, SAP SuccessFactors, Oracle HCM, UKG, ADP, and BambooHR.
ServiceNow HRSD is designed to manage how employees interact with HR. It provides a single place for employees to ask questions, request support, and complete HR-related tasks across areas like onboarding, benefits, workplace issues, and policy questions.
In practice, HRSD works alongside your HRIS or HCM. Those platforms remain the system of record, while HRSD becomes the front door employees use to engage with HR services. They serve different purposes, but they’re strongest when used together.
Timelines depend on scope, integrations, and complexity, but HRSD Standard can typically be implemented in about 16 to 18 weeks. Beyond20 works with you to define a phased approach aligned to your priorities.
Yes. ServiceNow HRSD is designed to work with the HR systems you already have in place.
It integrates with leading HRIS and HCM platforms such as Workday, SAP SuccessFactors, Oracle HCM, and UKG, as well as ERP systems like SAP and Oracle. This allows data to flow between systems while employees interact through a single, consistent HR experience.
Yes. Beyond20 offers training, optimization, and ongoing support to help you continuously improve your HR service delivery.
Clients choose us because we take a practical, outcome-focused approach to ServiceNow. That means fewer assumptions, less over-engineering, and solutions built to actually run day-to-day operations, not just look good in a demo.
