Teams that need consistent operational coverage and ongoing administration to keep ServiceNow running smoothly, especially when internal bandwidth is limited.
Delivered through a fixed monthly allocation of support hours focused on day-to-day operations
Requests are submitted in your ServiceNow environment and routed for completion
Work is handled within available monthly capacity and aligned to operational priorities, with lightweight coordination to review progress and open items
Platform administration and routine maintenance
User access, roles, and permissions management
Security-related configuration upkeep
Incident triage and break/fix support within the platform
Coordination with ServiceNow Support for platform-related issues
Small, low-effort enhancement requests (examples: basic dashboards, simple catalog items)
Support focused on maintaining and supporting existing functionality rather than introducing net new functionality
A dedicated ServiceNow System Administrator, with limited Engagement Manager involvement to support coordination, tracking, and communication. This model does not include architectural or process advisory roles.
Processes are structured to support reporting, continuous improvement, and configuration in platforms like ServiceNow.
SNSA provides flexible, consumption-based support through a prepaid pool of hours over a defined contract period. It is designed to add delivery capacity to defined ServiceNow tasks and requests as demand arises, without committing to ongoing resourcing or a fixed delivery cadence.
Teams that need experienced ServiceNow capacity on demand to complete defined work, address specific backlog items, and move requests forward as priorities shift.
Configuration and administrative tasks
Defined enhancement requests
Platform maintenance activities
Addressing specific backlog items
Technical enablement and knowledge transfer tied to completed work
Support is primarily technical in nature and delivered through execution of approved requests
ServiceNow Technical Consultants who execute approved requests based on availability and skill alignment, plus an Engagement Manager who provides coordination and visibility.
Applying additional execution capacity to an existing ServiceNow backlog
Completing clearly defined configuration or administrative tasks
Addressing intermittent or fluctuating demand without committing to ongoing resources
Supporting short-term or ad hoc ServiceNow needs
Providing technical enablement and knowledge transfer tied to completed work
Momentum is a good fit when ServiceNow administration needs are steady but do not justify hiring and retaining dedicated internal staff.
Momentum covers routine administration, platform maintenance, incident triage, access management, and small operational requests that keep ServiceNow running smoothly.
Examples include user access changes, role updates, routine configuration adjustments, basic reporting or dashboards, and minor catalog or form updates.
Yes. Momentum includes incident triage and break/fix support related to the ServiceNow platform and its existing functionality.
Yes. Managing users, roles, permissions, and routine security-related configuration is a core part of the service.
Momentum does not include architectural design, major enhancements, net-new functionality, or process advisory services.
Requests are submitted through Beyond20's ServiceNow platform as incidents or service requests and routed to our assigned System Administrator to be worked within the fixed monthly allocation, prioritized based on operational needs.
If you use all of your monthly support hours, any remaining requests will roll forward and be addressed in subsequent months.
If additional capacity is needed, you can add more hours or transition to a different support model. To do so, reach out to your Account Executive or submit a contact form to connect with someone from our team who can walk through the options and help you decide what makes the most sense.
Work is delivered by a ServiceNow System Administrator, with limited Engagement Manager involvement for coordination and communication.
Yes. Momentum support is delivered by a System Administrator aligned to ongoing operational needs.
Yes. Beyond20 coordinates with ServiceNow Support when platform-level issues require escalation.
Engagement is lightweight. Internal teams submit requests, confirm priorities as needed, and review completed work. Minimal involvement is required beyond request submission and occasional coordination.
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