This 2-day introductory course will teach you ITIL v5 basics and prepare you to pass the certification exam – guaranteed.
This 2-day introductory course will teach you ITIL v5 basics and prepare you to pass the certification exam – guaranteed.
Contact a Beyond20 training expert to book a group training.
I liked that the training was dynamic – that it went beyond lectures to include hands-on activities and group work to solidify the information our employees received. The best thing about this whole experience has been how the training has transformed us as a company, and we’re still going through that transformation. If I had to rate the experience of working with Beyond20, I’d give them an 11 out of 10. They were invested in our business and what we were trying to do right from the start – and we’ve had great success as a result.
1.1 Product and Service Management
1.2 Experience, Strategy, and Transformation
1.3 Service Offerings
1.4 Value Co-Creation
1.5 Service Relationships
2.1 Introduction to the ITIL® Four Dimensions
2.2 Internal and External Factors
3.1 Introduction
3.2 Purpose and Scope of Lifecycle Activities
4.1 Components
4.2 Guiding Principles
4.3 Governance
4.4 Value Chain
4.5 Management Practices
4.6 Continual Improvement Model
5.1 Key Concepts
5.2 Application
5.3 Purpose
6.1 Introduction to AI
6.2 AI Governance
7.1 Practice Tests
7.2 Exam-taking Tips
The Training Experts You Know and Trust
ITIL 5 builds on the foundation of ITIL 4 while reflecting how organizations manage services and digital products today. The core principles remain familiar, but ITIL 5 introduces updated language, emphasis, and guidance to support modern ways of working.
ITIL 4 certifications will remain valid concurrently with ITIL 5, until ITIL 4 is phased out in early 2027.
We’ve designed our live virtual ITIL training to be smooth and painless! A few days before class, you will receive an email with details on how to access our virtual training room, and physical courseware will be delivered to your shipping address. We find that physical books and other supplementary materials aid in the learning process, as you can take notes, doodle, do whatever you need to help you retain the information.
Our virtual classes are instructed in a way that mirrors the learning experience you would get from an in-person ITIL training course. This way, students remain fully engaged and the information sticks! Our virtual training courses are packed with interactive whiteboards, breakout rooms, virtual sticky note walls, and more to help ensure you learn essential skills and succeed on the exam.
Yes! In addition to our virtual courses, Beyond20 instructors are available to deliver ITIL 5 Foundation training onsite at your organization.
In-person training is a great option for teams looking to learn together in a collaborative setting. We can tailor the schedule and delivery to meet your organization’s needs.
To discuss onsite training options, contact us to request group training.
The exam is 40 multiple choice questions. It’s a closed-book, and a passing score is 26/40, or 65%. You have one hour to finish.
The exam is taken directly through PeopleCert, proctored virtually. The exam can be taken in a closed-off room that is private and quiet (Note: You will be required to show the proctor your environment via webcam before starting). You will need a computer connected to the internet, a webcam, and a mic. On the second day of class, you will receive a unique exam voucher that is valid for 2 weeks.
No prerequisites are required for ITIL 5 Foundation. The course is designed for professionals new to ITIL as well as those looking to refresh or update their knowledge.
While your official ITIL 5 Foundation certificate will be provided by PeopleCert upon passing your exam, Beyond20 can provide a letter of attendance as proof of completion of training hours.
