SERVICENOW ADVISORY SERVICES

Drive the Outcomes
That Matter Most

ServiceNow decisions shape priorities, ownership, governance, and the platform’s ability to support the business over time. Beyond20 advisory services help leaders bring structure to those decisions, align stakeholders, and move forward with a clearer path to value.

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What Effective Advisory Should Deliver

Effective advisory helps leaders see where things stand, focus on the decisions that matter most, and move forward with stronger alignment across the organization. It creates the structure needed to set priorities, define ownership, and choose a practical path forward.

Clear Priorities

Advisory helps leadership teams align on what matters most, establish near-term priorities, and define a practical path forward.

Business Alignment

Process, platform, and roadmap decisions should reflect how the business actually operates across teams and functions, rather than relying on outdated assumptions.

Defined Ownership

Clear ownership, decision rights, and governance support better execution, strengthen accountability across teams, and reduce drift as the platform evolves.

Strategic Direction

Whether the next priority is AI, automation, CMDB improvement, or broader platform maturity, advisory helps organizations move forward with stronger preparation and fewer surprises.

Our Advisory Services

Assessments, workshops, and consulting services that help leaders evaluate risk, strengthen operating discipline, and guide the next phase of business transformation.

AI Readiness Assessment

Evaluate the conditions that enable AI adoption, including data readiness, process maturity, governance, and risk.

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CMDB Workshop

Create a practical path to a trusted CMDB with clear ownership, defined scope, and practices that support automation and operational reliability.

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OCM Consulting

Support adoption through stakeholder alignment, communications, training, and change planning that helps new ways of working take hold.

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ITIL Maturity Model Assessment

Assess process maturity and operating practices, identify gaps, and define improvements that support stronger service outcomes.

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Process Design & Documentation

Clarify how work should move across teams, design processes that reflect the business, and document them in a way that supports adoption.

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ServiceNow Platform Assessment

Evaluate configuration, customization, technical health, and architectural decisions to improve maintainability and performance.

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Through platform assessment, reimplementation, SNSA hours, and even one more HR assessment, we’ve begun to transform how [our company] works.

I am compelled to express my profound gratitude for the Beyond20 project team's extraordinary accomplishments. Their dedication to us from assessment, to workshops, to build sprints, through go-live, has inspired confidence from all across the company.

Manufacturing Client

TK

RUSSEL THORNTON

UX Designer

At ultrices mi tempus imperdiet nulla malesuada. Turpis egestas sed tempus urna et pharetra pharetra massa della massa.

MILTON LOPEZ

Back-End Developer

Why Beyond20

Clients choose Beyond20 because we take a practical, outcome-focused approach to ServiceNow Implementation. That means fewer assumptions, less overengineering, and solutions built to actually run day to day, not just look good in a demo.

ServiceNow Elite Partner

We are proud to be part of the 3% of partners recognized by ServiceNow for consistent delivery quality, platform expertise, and strong customer outcomes across complex environments.

Industry-leading ITIL expertise

Beyond20 is built on ITIL. Our team includes 3 ITIL authors, ITIL Masters, and experienced practitioners who design service management processes that work in the real world.

Rapid time to value

We focus on delivering meaningful capabilities early, so you see progress and impact quickly, without sacrificing quality.

End-to-end lifecycle support

We support you from strategy and roadmap through implementation, optimization, and ongoing support as your needs evolve.

In-house ServiceNow experts

Our work is done by U.S.-based Beyond20 consultants, not offshore resources, ensuring consistency, accountability, and deep platform knowledge.

Cross-industry experience

Our team understands the distinct governance, compliance, and operational needs across public and private sector organizations. We tailor ServiceNow solutions to the realities of Federal, Commercial, and SLED environments.

SERVICENOW ADVISORY SERVICES

Drive the Outcomes That Matter Most

What Effective Advisory Should Deliver

Our Advisory Services

AI Readiness Assessment

CMDB Workshop

OCM Consulting

ITIL Maturity Model Assessment

Process Design & Documentation

ServiceNow Platform Assessment

Why Beyond20

Make the next step the right one.

Drive the Outcomes
That Matter Most