ITIL® Service Transition Intermediate Training Course

Build and Deploy Services

Course Overview

This 3-day course provides an exploration of good practices in ITIL® Service Transition within the context of the Service Lifecycle. Using an interactive case study-based approach, we'll prepare you to pass the Service Transition exam - and learn how to apply the concepts you've learned to your organization's unique needs.


Live Instructor


Our most interactive learning mode provides maximum face-to-face interaction

From $2195

Live Online


Course delivered by a live instructor - you attend from your home or office

From $2195


Group Training


Bring this course onsite for your team and stretch your training dollars



Early Registration: 9+ Weeks Prior to Start Date
General Registration: 2 - 9 Weeks Prior to Start Date
Late Registration: Fewer than 2 Weeks Prior to Start Date

  • Live Instructor?
  • Live Online?
  • Guaranteed to Run?

ITIL® Service Transition Training and Certification
Washington, DC - Beyond20 DC Office
March 18 - March 20, 2019 . 3 days
9:00 am - 5:00 pm


Regular Registration

ITIL® Service Transition Training and Certification
Washington, DC - Beyond20 DC Office
September 9 - September 11, 2019 . 3 days
9:00 am - 5:00 pm


Early Registration

Why Beyond20

How We Teach

People learn differently, so we use a variety of methods to teach concepts throughout the course. In addition to exam preparation and practice quizzes, you'll engage in round-table discussions, group exercises, and games designed to give practical context to the concepts. We take this approach not only because it's more interesting and fun than simply memorizing vocabulary, but because it works.

All of our trainers are full-time Beyond20 staff

No temporary workers or subcontractors here. Our trainers are working consultants who implement best practice processes and tools when they're not in the classroom. You might say we practice what we preach. It's a great system, when you think about it - we're better consultants because we know these concepts inside and out, and we're better trainers because we get to put the theory into practice in the real world.

We don't just teach to the exam (though we certainly do that), we also give you practical and personalized tools you can take back to work.

We're a Registered Education Provider with PMI, so if you're PMP Certified, the course will earn you PDUs!

Industry-Leading Course Materials

All of our courseware is reviewed multiple times a year to ensure it's up to date, in line with best practice standards, and effective! We incorporate feedback from students to constantly improve our course books, in-class activities, and (sorry) homework. The goal is to provide you with the tools to not only get you through class and pass the exam, but also to have a reliable reference when you get back to the office.

All of our instructors are experienced practitioners with real world ITIL implementation expertise. (Real experience, too. Like, former-CIO-level experience.)

We're a US-based organization with offices in DC, Phoenix, and San Diego.


  • Policies for Service Transition
  • Metrics for Alignment with The Business and IT Plans
  • Metrics for Service Transition
  • Stakeholder Management Strategy
  • Stakeholder Map and Analysis
  • Stakeholder and Map Analysis
  • Changes in Stakeholder Commitment
  • The RACI Model
  • Roles
  • Generic Service Owner Role
  • Generic Process Owner Role
  • Generic Process Manage Role
  • Generic Process Practitioner Role
  • Transition Planning and Support Roles
  • Change Management Roles
  • Service Asset and Configuration Management Roles
  • Release and Deployment Management Roles
  • Service Validation and Testing Roles
  • Request Fulfillment Roles
  • Change Evaluation Roles
  • Knowledge Management Roles


Yes, you must have the ITIL v3 Foundations certificate to take this course.

Lifecycle courses are 3 days in length.

Individuals who hold the PMP certification will earn 28 PDUs through the course.

If you are seeking a leadership role in your company that requires a broad management focus of ITIL practice areas and ability to work across teams or manage multiple capability areas, the Lifecycle modules will be of interest to you.

All course materials – a course workbook, exercises, case study, practice questions, and the certification exam – are included.

The certification exam is included as part of the class, to be taken on the afternoon of the third day.

The 1½-hour exam is made up of eight multiple choice, scenario-based, gradient-scored questions. Each question will have 4 possible answers, one worth 5 marks, one worth 3 marks, one worth 1 mark, and a “distracter” worth zero marks. You’ll need to score a 28/40 (70%) to pass the exam. Students who pass will receive certification and three points toward becoming ITIL Expert certified.

We guarantee you’ll pass and will pay for any exam retakes.

No, your ITIL Intermediate Lifecycle certification will never need to be renewed.

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