ITIL® Service Strategy Course Intermediate Training Course

Allocate Resources & Plan for Long-Term Success

Course Overview

This 3-day course provides a deep exploration of good practices in ITIL Service Strategy within the context of the Service Lifecycle. This course stands alone and offers a certification in ITIL Service Strategy, while also providing credits toward the ITIL Expert credential.

PERSONAL

Live Instructor

 

Our most interactive learning mode provides maximum face-to-face interaction

From $2395

Live Online

 

Course delivered by a live instructor - you attend from your home or office

From $2395

BUSINESS

Group Training

 

Bring this course onsite for your team and stretch your training dollars

 

UPCOMING COURSES

Early Registration: 9+ Weeks Prior to Start Date
General Registration: 2 - 9 Weeks Prior to Start Date
Late Registration: Fewer than 2 Weeks Prior to Start Date

  • Live Instructor?
  • Live Online?
  • Guaranteed to Run?

Need training for a group?

FREQUENTLY ASKED QUESTIONS

Yes, you must have the ITIL v3 Foundation certificate to take this course. Or, get started with the latest: ITIL 4 Foundation.

Lifecycle courses are 3 days in length.

Individuals who hold the PMP certification will earn 28 PDUs through the course.

If you are seeking a leadership role in your company that requires a broad management focus of ITIL practice areas and ability to work across teams or manage multiple capability areas, the Lifecycle modules will be of interest to you.

All course materials – a course workbook, exercises, case study, practice questions, and the certification exam – are included.

Each ITIL Intermediate Lifecycle course includes an exam on the afternoon of the last day of class. You’ll take the proctored, paper exam alongside your classmates. You’ll become certified in your respective Lifecycle class (Service Strategy, Service Design, Service Operation, Service Transition, or Continual Service Improvement) as soon as you pass the exam.

The 1½-hour exam is made up of eight multiple choice, scenario-based, gradient-scored questions. Each question will have 4 possible answers, one worth 5 marks, one worth 3 marks, one worth 1 mark, and a “distracter” worth zero marks. You’ll need to score a 28/40 (70%) to pass the exam. Students who pass will receive certification and three points toward becoming ITIL Expert certified.

If you don’t pass your exam on the first attempt, you can take the exam for a second time within 10 business days of the first attempt. For more information on our exam retake policy, see our policies page.

Nope, ITIL certifications never expire or need to be renewed.

COURSE SYLLABUS

  • Outcomes
  • Responsibility for Specific Costs and Risks
  • IT and Business Services
  • Core, Enabling, and Enhancing Services
  • Value
  • Information needed in understanding value
  • Market Mindset
  • Value added and Value realized
  • Utility and Warranty
  • Improved Utility
  • Improved Warranty
  • Purpose
  • Breaking Down Business Strategy
  • Scope
  • Policies, Principles, and Basic Concepts
  • Triggers
  • Inputs / Outputs
  • Interfaces
  • CSFs and KPIs
  • Challenges and Risks
  • Scope
  • Value to Business
  • The Service Portfolio
  • Service Pipeline
  • Service Catalog
  • Service Catalog and Demand Management
  • Retired Services
  • Configuration Management System
  • Application portfolio
  • Customer Portfolio
  • Customer Agreement Portfolio
  • Project Portfolio
  • Service Models
  • Market Spaces and Service Growth
  • Aligning service assets, services, and business outcomes
  • Service Portfolio Management through the service lifecycle
  • Triggers
  • Inputs and Outputs
  • Interfaces
  • CSFs and KPIs
  • Challenges
  • Risks
  • Purpose
  • Objectives
  • Scope
  • Value to Business
  • Enterprise Financial Management Policies
  • Funding Models
  • Triggers
  • Inputs / Outputs
  • Interfaces
  • CSFs & KPIs
  • Challenges
  • Risks
  • Importance
  • Purpose
  • Objectives
  • Scope
  • Value to Business
  • Policies, Principles, and Basic Concepts
  • Activity-Based Demand Management
  • Triggers
  • Inputs / Outputs
  • Interfaces
  • CSFs & KPIs
  • Challenges
  • Risks
  • Importance
  • Purpose
  • Objectives
  • Scope
  • Value to Business
    • BRM and the Business Relationship Manager
  • Customer Portfolio
  • Customer Agreement Portfolio
  • Customer and User Satisfaction
  • Service Requirements
  • Triggers
  • Inputs / Outputs
  • Interfaces
  • CSFs & KPIs
  • Challenges
  • Risks

Why Beyond20

How We Teach

People learn differently, so we use a variety of methods to teach concepts throughout the course. In addition to exam preparation and practice quizzes, you'll engage in round-table discussions, group exercises, and games designed to give practical context to the concepts. We take this approach not only because it's more interesting and fun than simply memorizing vocabulary, but because it works.

All of our trainers are full-time Beyond20 staff

No temporary workers or subcontractors here. Our trainers are working consultants who implement best practice processes and tools when they're not in the classroom. You might say we practice what we preach. It's a great system, when you think about it - we're better consultants because we know these concepts inside and out, and we're better trainers because we get to put the theory into practice in the real world.

We don't just teach to the exam (though we certainly do that), we also give you practical and personalized tools you can take back to work.

We're a Registered Education Provider with PMI, so if you're PMP Certified, the course will earn you PDUs!

Industry-Leading Course Materials

All of our courseware is reviewed multiple times a year to ensure it's up to date, in line with best practice standards, and effective! We incorporate feedback from students to constantly improve our course books, in-class activities, and (sorry) homework. The goal is to provide you with the tools to not only get you through class and pass the exam, but also to have a reliable reference when you get back to the office.

All of our instructors are experienced practitioners with real world ITIL implementation expertise. (Real experience, too. Like, former-CIO-level experience.)

We're a US-based organization with offices in DC, Phoenix, and San Diego.

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