This 3-day course provides an exploration of good practices in ITIL Service Design within the context of the Service Lifecycle. This course stands alone and offers a certification in ITIL Service Design, while also providing credits toward the ITIL Expert credential.
Early Registration: 9+ Weeks Prior to Start Date
General Registration: 2 - 9 Weeks Prior to Start Date
Late Registration: Fewer than 2 Weeks Prior to Start Date
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ITIL® Service Design Training and Certification
Washington, DC - Beyond20 DC Office
February 25 - February 27, 2019 . 3 days
9:00 am - 5:00 pm
How We Teach
People learn differently, so we use a variety of methods to teach concepts throughout the course. In addition to exam preparation and practice quizzes, you'll engage in round-table discussions, group exercises, and games designed to give practical context to the concepts. We take this approach not only because it's more interesting and fun than simply memorizing vocabulary, but because it works.
All of our trainers are full-time Beyond20 staff
No temporary workers or subcontractors here. Our trainers are working consultants who implement best practice processes and tools when they're not in the classroom. You might say we practice what we preach. It's a great system, when you think about it - we're better consultants because we know these concepts inside and out, and we're better trainers because we get to put the theory into practice in the real world.
We don't just teach to the exam (though we certainly do that), we also give you practical and personalized tools you can take back to work.
We're a Registered Education Provider with PMI, so if you're PMP Certified, the course will earn you PDUs!
Industry-Leading Course Materials
All of our courseware is reviewed multiple times a year to ensure it's up to date, in line with best practice standards, and effective! We incorporate feedback from students to constantly improve our course books, in-class activities, and (sorry) homework. The goal is to provide you with the tools to not only get you through class and pass the exam, but also to have a reliable reference when you get back to the office.
All of our instructors are experienced practitioners with real world ITIL implementation expertise. (Real experience, too. Like, former-CIO-level experience.)
We're a US-based organization with offices in DC, Phoenix, and San Diego.
- Five Individual Aspects of SD
- Comprehensive and Integrated SD
- The 4Ps
- Balanced Design
- Identifying and Documenting Business Requirements and Drivers
- Service Strategy and Service Design
- Designing Supporting Systems
- Designing Technology Architectures
- Management Architectures
- Designing Processes
- Designing Roles – The RACI Model
- Processes and RACI
- Designing Measurements Systems and Metrics
- Service Oriented Architecture Principles
- Service Design Models
- Design Coordination Roles
- Service Catalog Management Roles
- Service Level Management Roles
- Availability Management Roles
- Capacity Management Roles
- IT Service Continuity Management Roles
- Security Management Roles
- Supplier Management Roles
- Other Service Design Roles