ITIL®️ RCV Intermediate Training Course

Release, Control, and Validation

Course Overview

This 4-day course provides deep exposure to the practical aspects of the ITIL® processes associated with the Release, Control, and Validation of services. The main focus of this course is the development of operational subject matter expertise on these processes in a practical, hands-on learning environment.

PERSONAL

Live Instructor

 

Our most interactive learning mode provides maximum face-to-face interaction

From $2595

Live Online

 

Course delivered by a live instructor - you attend from your home or office

From $2595

BUSINESS

Group Training

 

Bring this course onsite for your team and stretch your training dollars

 

UPCOMING COURSES

Early Registration: 9+ Weeks Prior to Start Date
General Registration: 2 - 9 Weeks Prior to Start Date
Late Registration: Fewer than 2 Weeks Prior to Start Date

  • Live Instructor?
  • Live Online?
  • Guaranteed to Run?

Why Beyond20

How We Teach

People learn differently, so we use a variety of methods to teach concepts throughout the course. In addition to exam preparation and practice quizzes, you'll engage in round-table discussions, group exercises, and games designed to give practical context to the concepts. We take this approach not only because it's more interesting and fun than simply memorizing vocabulary, but because it works.

All of our trainers are full-time Beyond20 staff

No temporary workers or subcontractors here. Our trainers are working consultants who implement best practice processes and tools when they're not in the classroom. You might say we practice what we preach. It's a great system, when you think about it - we're better consultants because we know these concepts inside and out, and we're better trainers because we get to put the theory into practice in the real world.

We don't just teach to the exam (though we certainly do that), we also give you practical and personalized tools you can take back to work.

We're a Registered Education Provider with PMI, so if you're PMP Certified, the course will earn you PDUs!

Industry-Leading Course Materials

All of our courseware is reviewed multiple times a year to ensure it's up to date, in line with best practice standards, and effective! We incorporate feedback from students to constantly improve our course books, in-class activities, and (sorry) homework. The goal is to provide you with the tools to not only get you through class and pass the exam, but also to have a reliable reference when you get back to the office.

All of our instructors are experienced practitioners with real world ITIL implementation expertise. (Real experience, too. Like, former-CIO-level experience.)

We're a US-based organization with offices in DC, Phoenix, and San Diego.

COURSE SYLLABUS

  • Generic Service Owner Role
  • Generic Process Manager Role
  • Generic Process Practitioner Role
  • Transition Planning and Support Roles
  • Change Management Roles
  • Service Asset and Configuration Management Roles
  • Release and Deployment Management Roles
  • Service Validation and Testing Roles
  • Request Fulfillment Roles
  • Change Evaluation Roles
  • Knowledge Management Roles

FREQUENTLY ASKED QUESTIONS

Yes, you must have the ITIL v3 Foundations certificate to take this course.

The course is 4 days in length.

Individuals who hold the PMP certification will receive 32 PDUs through the course.

If you are looking to gain intense, specialized, process-level knowledge in one or more process, with focus on the day-to-day execution of ITIL practices, the Capability modules will be of interest to you.

All course materials – a course workbook, exercises, case study, practice questions, and the certification exam – are included.

The certification exam is included as part of the class, to be taken the afternoon of the fourth day.

The 1½-hour exam is made up of eight multiple choice, scenario-based, gradient-scored questions. Each question will have 4 possible answers, one worth 5 marks, one worth 3 marks, one worth 1 mark, and a “distracter” worth zero marks. You’ll need to score a 28/40 (70%) to pass the exam. Students who pass will receive certification and four points toward becoming ITIL Expert certified.

We guarantee you’ll pass and will pay for any exam retakes.

No, your ITIL Intermediate Capability certification will never need to be renewed.

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