ITIL®️ RCV Intermediate Training Course
Release, Control, and Validation
This 4-day course provides deep exposure to the practical aspects of the ITIL® processes associated with the Release, Control, and Validation of services. The main focus of this course is the development of operational subject matter expertise on these processes in a practical, hands-on learning environment.
No public courses are currently scheduled, but we can deliver this course onsite at your location. Contact us for a quote.
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FREQUENTLY ASKED QUESTIONS
- Generic Service Owner Role
- Generic Process Manager Role
- Generic Process Practitioner Role
- Transition Planning and Support Roles
- Change Management Roles
- Service Asset and Configuration Management Roles
- Release and Deployment Management Roles
- Service Validation and Testing Roles
- Request Fulfillment Roles
- Change Evaluation Roles
- Knowledge Management Roles
How We Teach
People learn differently, so we use a variety of methods to teach concepts throughout the course. In addition to exam preparation and practice quizzes, you'll engage in round-table discussions, group exercises, and games designed to give practical context to the concepts. We take this approach not only because it's more interesting and fun than simply memorizing vocabulary, but because it works.
All of our trainers are full-time Beyond20 staff
No temporary workers or subcontractors here. Our trainers are working consultants who implement best practice processes and tools when they're not in the classroom. You might say we practice what we preach. It's a great system, when you think about it - we're better consultants because we know these concepts inside and out, and we're better trainers because we get to put the theory into practice in the real world.
We don't just teach to the exam (though we certainly do that), we also give you practical and personalized tools you can take back to work.
We're a Registered Education Provider with PMI, so if you're PMP Certified, the course will earn you PDUs!
Industry-Leading Course Materials
All of our courseware is reviewed multiple times a year to ensure it's up to date, in line with best practice standards, and effective! We incorporate feedback from students to constantly improve our course books, in-class activities, and (sorry) homework. The goal is to provide you with the tools to not only get you through class and pass the exam, but also to have a reliable reference when you get back to the office.
All of our instructors are experienced practitioners with real world ITIL implementation expertise. (Real experience, too. Like, former-CIO-level experience.)
We're a US-based organization with offices in DC, Phoenix, and San Diego.